Moving Help Agent - Remote (Part Time)
U-Haul•Phoenix, AZ
•Remote
About The Position
U-Haul is looking for an organized, friendly, and motivated part time call center representative who can work remotely! A Moving Help Specialist supports customers in a high-volume call center environment via phone, chat, and email, with a focus on either phone or chat. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.
Requirements
- High school diploma or GED
- Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion
- Intermediate keyboarding and computer skills
- Ability to navigate and use multiple computer programs at once
- Active and attentive listening
- Experience working with customer support
- Personal home computer that meets the technical requirements (Operating System: Windows 11, RAM: 16GB minimum (32GB recommended), Processor: CPU benchmark score of 6,000 minimum (10,000 recommended), Storage: SSD with at least 5GB free space)
- Webcam (external or built-in)
- USB headset (wired)
- Internet Speeds: Ping: under 100, Download: 50MB minimum (100MB recommended), Upload: 5MB minimum (10MB recommended)
Nice To Haves
- Monitor or dual monitors
- External keyboard and mouse
Responsibilities
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through phone calls, chats, and emails.
- Acknowledging and resolving customer complaints.
- Processing, rebooking, and modifying orders.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues and supervisors as necessary.
- Providing feedback on the efficiency of the customer service process.
- Ensure customer satisfaction and provide professional customer support.
Benefits
- Hourly base pay of $15.00 when working remotely
- Merit increases are given periodically based on performance
- Robust wellness benefits, events, and resources
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
