Moving Help Agent - Remote (Part Time)

U-Haul•Phoenix, AZ

1d•Remote

About The Position

U-Haul is looking for an organized, friendly, and motivated part time call center representative who can work remotely! A Moving Help Specialist supports customers in a high-volume call center environment via phone, chat, and email, with a focus on either phone or chat. This position entails helping customers book, edit, reschedule, and/or cancel Moving Help services, as well as resolving customer concerns efficiently. To do well in this role, you need to be able to remain calm when customers are frustrated and have experience working with computers.

Requirements

High school diploma or GED
Ability to remain calm when customers are stressed or upset, while expressing sympathy, empathy and compassion
Intermediate keyboarding and computer skills
Ability to navigate and use multiple computer programs at once
Active and attentive listening
Experience working with customer support
Personal home computer that meets the technical requirements (Operating System: Windows 11, RAM: 16GB minimum (32GB recommended), Processor: CPU benchmark score of 6,000 minimum (10,000 recommended), Storage: SSD with at least 5GB free space)
Webcam (external or built-in)
USB headset (wired)
Internet Speeds: Ping: under 100, Download: 50MB minimum (100MB recommended), Upload: 5MB minimum (10MB recommended)
All work duties, including initial education, must be performed from your home address in a private, quiet workspace.
Child-care and/or dependent arrangements must be made as if you were working in-person in an office environment.
This position does not allow flexibility to be on-call care for others during work hours, either.

Nice To Haves

Suggested Equipment (not required, but recommended for better performance): Monitor or dual monitors, External keyboard and mouse

Responsibilities

Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through phone calls, chats, and emails.
Acknowledging and resolving customer complaints.
Processing, rebooking, and modifying orders.
Keeping records of customer interactions, transactions, comments, and complaints.
Communicating and coordinating with colleagues and supervisors as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.