Moves Support Coordinator

ABM•Mountain View, CA

About The Position

The MAC Coordinator role plays a critical part in managing corporate relocations, furniture reconfigurations, vendor coordination, event setups, and internal moves across a fast-paced, high-tech campus environment. You’ll be the bridge between our client, vendors, and internal partners—delivering seamless transition support and logistical coordination for 100+ moves and 200+ FSRs each month.

Requirements

2+ years of experience in project or technology coordination preferred.
Proven experience with project delivery as well as direct experience with moves, adds and changes, facilities management, and operations in a dynamic corporate environment is essential.
Understanding and knowledge of architectural drawings
Planning, coordination, and execution skills for all levels of facilities requests
Ability to build collaborative relationships with others team members and provider.
Ability to foster teamwork.
Customer centric/client orientation/customer driven and focus.
Detail oriented.
Interpersonal and communication skills with managing staff
Management and skills at all levels of the client’s organization and Oral and written communication skills
Engage at all levels of the organization.
Exhibit high energy level and demonstrate ability to work as a valuable contributor to the team.
Must be an initiative-taking candidate with the ability to work independently in a highly fluid environment.
Willingness to stay well-informed of market trends, regulations, and best practice specifically in the Hybrid Workplace space.
Software proficiency in Google Suite, Microsoft Word, PowerPoint, Project, Excel, and Asana.
Experience with Tririga and AutoCAD.

Nice To Haves

Strong customer service skills and ability to manage work appropriately.
Strong problem solving, decision making, management, and written and verbal communication skills.
Ability to handle heavy volume of work daily, including multitasking and assign vendor responsibilities.
Functions effectively as part of a broader program management and construction team
Excellent time management and organizational skills, detail oriented
Understanding of office furniture / interior design / minor renovations industry
Familiarity with requirements of drawings and specifications and with terms and conditions of project contracts, subcontracts, and purchase orders; ability to read drawings and specifications.
Ability to maintain discretion and confidentiality at all times.

Responsibilities

Develop and maintain excellent working relationships with key business partners, vendor partners, and MAC Manager.
Manage weekly small (<10) or large (>10) group moves.
Implement move plan in accordance with the approved occupancy plan.
Coordinate with FM team, Events team, and/or move vendor on installation and reconfiguration of furniture as it pertains to small and large group moves.
Develop and maintain project schedules for move management activities.
Develop and implement relocation project plan, schedule, and budget through collaboration with the facility, project and construction managers and adhere to it.
Coordinate with project manager to ensure work is delivered within timeframe and agreed-upon scope.
Procure and manage move labor, including vendor/contractor bidding process, evaluate proposals and recommend selection of vendor/contractor.
Coordinate pre-move walkthroughs to ensure spaces are ready to receive occupants.
Keep track of all tasks, schedules, and budgets related to the move.
Ensure all moves are performed in a manner consistent with documented processes and adhere to schedules.
Support change management as it pertains to changing workspace and work style.
Drive to improve client awareness by providing trending analysis for MAC process.
Send out post-move surveys and reports on findings and identify process improvements as appropriate.
Evaluate and provide improvement suggestions for move processes and vendors; identify ways to improve client relationships through the MAC process.
Ensure all project initiation, execution and closeout documentation are complete.
Collaborate with Able/ABM Management Team to drive compliance, metrics, and outcomes ensuring all client KPI, SOW, and SLA requirements are met for Office signage program and Move Support Program.
Function as Client Advocate, Key Representative and/or key point of contact from Able/ABM ensuring excellence relative to MAC support work.