Moves Analyst

BrokerLink•Edmonton, AB

1d•CA$80,700 - CA$98,700•Hybrid

About The Position

As a Moves Analyst, you’ll support the planning and execution of branch openings, office moves, and decommissions across the BrokerLink environment. You’ll complete onsite technology and network readiness activities, coordinate with internal teams and vendors, and provide hands-on support during cutovers/go-live to ensure a smooth transition for end-users. This role requires travel across Canada and occasional after-hours work based on move schedules.

Requirements

Strong knowledge of common IT hardware (PCs, servers, printers, mobile devices, IoT)
Understanding of OS provisioning, configuration management, and patching/software updates
Solid experience in network operations and support
Familiarity with Incident Management processes/systems
Proficiency with Microsoft Windows (workstations and servers) and Microsoft 365/Office
Ability to travel across Canada and work after hours as move schedules require (including travel to various Intact locations)
University degree/college diploma in a related field or equivalent practical experience
Strong deskside support experience in an enterprise environment
Proven experience supporting Microsoft workstation and server operating systems
Experience managing/supporting network environments
Excellent English communication skills (verbal and written)
Self-starter and team player with strong troubleshooting and problem-resolution skills

Nice To Haves

Vendor coordination/management experience

Responsibilities

Complete onsite technology discovery to confirm branch and user requirements
Support branch openings, office moves, and decommissions by completing required network and connectivity tasks
Inventory and document technology assets, services, and applications at each location
Coordinate equipment redeployment and arrange secure recycling/destruction where required
Provide hands-on end-user support during cutover/go-live to ensure a smooth transition
Create and maintain documentation (SOPs, checklists, runbooks, and site notes)
Coordinate activities with employees, internal support teams, vendors, and partners
Communicate clearly and professionally with both technical and non-technical stakeholders