Move In Coordinator/Sales Office Manager

The Virginian by Cogir•Fairfax, VA

1d•Onsite

About The Position

The Move-in Coordinator/Sales Office Manager position is a role that requires a high level of attention to detail and be a self-starter. The ideal candidate will have strong database management experience, be an effective communicator, and be responsive to all community inquiries. This role requires a dedicated and adaptable professional that can follow up and follow through on various tasks and requests made by future residents and future resident family members. This position is ideal for an experience office manager and or executive assistant eager to become apart of the Senior Living industry. If you have experience in sales that is a bonus but not required. The Sales and Marketing team is seeking a Move-in Coordinator/Sales Office manager that holds themselves accountable and is timely and efficient in completing tasks. The Move-In Coordinator/Sales Office Manager is responsible for ensuring a smooth transition for new residents into the community. They have in-depth knowledge of the property's products and services, enabling them to represent the community effectively and accurately to referral sources and potential clients. They have experience with database management/CRM and EMR/Yardi systems. The ideal candidate will have some knowledge of event planning and or plan/conduct community wide Sales and Marketing events. This role requires a true caring and compassionate professional. They must foster relationships with residents, families, community partners, and local organizations to promote The Virginian by Cogir and ensure a thriving and supportive environment. We welcome candidates from the Senior living, hotel, real estate, executive assistant, practice management, and sales industries.

Requirements

A High School diploma is required.
At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred.
Proven success in achieving sales goals and quotas.
A positive team player mentality and passion for serving seniors.
Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed.
Knowledge of various computer systems, particularly Excel, Word, and Outlook.
A valid driver’s license.

Nice To Haves

A bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education.
Experience with Yardi or similar CRM software preferred.
If you have experience in sales that is a bonus but not required.
The ideal candidate will have some knowledge of event planning and or plan/conduct community wide Sales and Marketing events.

Responsibilities

Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census.
Qualify prospects, convert qualified prospects to tours, and convert tours to deposits utilizing the sales process.
As directed, handle all inbound telephone, walk-in, and mail inquiries, including completing the inquiry information form, entering inquiry information into the sales and marketing database, and following up with correspondence.
Offer community tours and share marketing materials with prospective residents and their families.
As requested, assist the Community Relations Director in preparing routine and special sales and marketing reports.
Follow up with all potential residents, referral sources, or interested parties.
Assist with preparing all required sales reports and sales activity boards.
Assist with preparing and processing all required information for a successful move-in.
Aid residents and their family members with the adjustment to the facility during and after move-in.
Maintain the community's Customer Relationship Management software (CRM), Yardi, accurately and promptly.
Establish relationships between residents, department heads, and staff who provide services daily to maintain high resident satisfaction.
Understand the community's care regulations to ensure proper placement and education for prospects.
Assist with the setting up and tearing down of special events.
Serve as the Point of Contact for the Sales and Marketing Department with outside vendors and services
Collaborate with the Virginian by Cogir leadership team as needed and or directed by the Community Relations Director or Executive Director.