Move In Coordinator/Sales Office Manager

Cogir Management, USA•Fairfax, VA

1d•Onsite

About The Position

Cogir Senior Living is seeking a dedicated and adaptable Move-in Coordinator/Sales Office Manager for The Virginian by Cogir. This role requires a high level of attention to detail and a self-starter attitude. The ideal candidate will have strong database management experience, be an effective communicator, and be responsive to all community inquiries. This position is ideal for an experienced office manager or executive assistant eager to join the Senior Living industry. While sales experience is a bonus, it is not required. The Sales and Marketing team is looking for a candidate who is accountable, timely, and efficient in completing tasks. The Move-In Coordinator/Sales Office Manager is responsible for ensuring a smooth transition for new residents, possessing in-depth knowledge of the property's products and services to represent the community effectively. Experience with database management/CRM and EMR/Yardi systems is expected, as is some knowledge of event planning or the ability to plan and conduct community-wide Sales and Marketing events. This role requires a caring and compassionate professional who can foster relationships with residents, families, community partners, and local organizations to promote The Virginian by Cogir and ensure a thriving, supportive environment. Candidates from the Senior living, hotel, real estate, executive assistant, practice management, and sales industries are welcome.

Requirements

A High School diploma is required.
At least 2 years of experience in retirement housing, hospitality, or healthcare sales and marketing is preferred.
Proven success in achieving sales goals and quotas.
A positive team player mentality and passion for serving seniors.
Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed.
Knowledge of various computer systems, particularly Excel, Word, and Outlook.
Experience with Yardi or similar CRM software preferred.
A valid driver’s license.

Nice To Haves

A bachelor's degree in marketing, business, or a related field is preferred, or an equivalent combination of experience and education.
Experience in sales is a bonus but not required.
Some knowledge of event planning and or plan/conduct community wide Sales and Marketing events.
Experience with database management/CRM and EMR/Yardi systems.

Responsibilities

Assist the Community Relations Director in implementing plans to acquire and manage leads and increase census.
Qualify prospects, convert qualified prospects to tours, and convert tours to deposits utilizing the sales process.
Handle all inbound telephone, walk-in, and mail inquiries, including completing the inquiry information form, entering inquiry information into the sales and marketing database, and following up with correspondence.
Offer community tours and share marketing materials with prospective residents and their families.
Assist the Community Relations Director in preparing routine and special sales and marketing reports.
Follow up with all potential residents, referral sources, or interested parties.
Assist with preparing all required sales reports and sales activity boards.
Assist with preparing and processing all required information for a successful move-in.
Aid residents and their family members with the adjustment to the facility during and after move-in.
Maintain the community's Customer Relationship Management software (CRM), Yardi, accurately and promptly.
Establish relationships between residents, department heads, and staff who provide services daily to maintain high resident satisfaction.
Understand the community's care regulations to ensure proper placement and education for prospects.
Assist with the setting up and tearing down of special events.
Serve as the Point of Contact for the Sales and Marketing Department with outside vendors and services.
Collaborate with the Virginian by Cogir leadership team as needed and or directed by the Community Relations Director or Executive Director.