Move Coordinator

Berger Transfer & Storage•Roseville, MN

2d•Onsite

About The Position

Berger Transfer & Storage, Inc. is seeking a Move Coordinator to join their Corporate, Military & GSA Account Customer Service team in Roseville, MN. This role serves as the customer's advocate, providing service support to corporate, military, and GSA account customers during their relocation. The Move Coordinator works closely with the transferring customer to schedule and organize all aspects of their move, interacting with various internal departments such as Operations, Claims, and Billing, as well as the vendor network to ensure services are authorized and scheduled.

Requirements

A minimum of a High School diploma or equivalent is required.
A minimum of 3 years of customer service experience is required.
Proficiency in Microsoft Office suite of products.
Knowledge and ability to use typical office equipment (PC, calculator, fax machine, etc.).
Strong customer service and interpersonal skills.
Good oral and written communications skills.
Strong attention to detail.
Ability to handle heavy phone work.
Ability to multitask in a fast-paced environment.
Basic math skills including addition, subtraction, multiplication, division, percentages, and fractions.

Nice To Haves

Secondary education is preferred.

Responsibilities

Act as the transferee’s main point of coordination for the movement of household goods.
Communicate with customer to coordinate move and to ensure the highest level of customer service and satisfaction.
Oversee all assigned moves from point of shipment acceptance to delivery, monitoring and tracking coordination of all corporate moves with move suppliers.
Receive survey results and verifies all quoted services are in accordance with account policies.
Provide estimates to our accounts based upon survey of goods to be moved.
Work directly with Allied agency network on the scheduling of all moving services, critical needs and problem resolution.
Work with agency network and all 3rd party service providers to ensure timely communication of transferee requested order fulfillment and change management.
Identify policy exceptions and works with the account for authorizations and other move details.
Assist with providing proper paperwork to ensure timely billing to client.