Mountain Sports Ministar Supervisor

KILLINGTON PICO SKI RESORT•Killington, VT

3d•Onsite

About The Position

Ministars is Killington’s premier ski and ride program for young children (ages 4–6), designed to create learning in a fun and safe environment for all ability levels. This full-day experience combines small-group, play-based instruction with plenty of time on-snow, allowing kids to progress at their own pace in a supportive environment. With a low student-to-instructor ratio, personalized attention, and a mix of on-snow exploration and indoor activities, Ministars helps young guests develop fundamental skills, independence, and a love for skiing and snowboarding—all while having a great day on the slopes. The Mountain Sports Ministar Supervisor is responsible for overseeing the planning, execution, and quality of all Ministar lesson operations at Killington Resort. This includes supervising Ministar instructors, managing daily lineups and instructor assignments, optimizing sales and guest conversion, and ensuring premium guest experiences. Working in collaboration with the Mountain Sports School leadership team, the Ministar Supervisor plays a critical role in aligning Ministar lesson products with resort goals, managing instructor availability, and maintaining the highest standard of personalized instruction.

Requirements

Bachelor's degree in appropriate field
2 to 4 years of relevant experience in Mountain Sports instruction and/or coaching OR a combination of education and experience from which comparable knowledge and Snow Sports skills are acquired.
Advanced snow skiing/snowboarding and mountain bike ability and technical knowledge in the field
Ability to teach others how to teach, and ability to evaluate student levels and potentials
Physical ability to work outdoors in all weather conditions
Physical ability to lift up to 50 lbs.
Good planning, administrative, and supervisory skills, supervisory/management training or experience required
Ability to deal effectively with customers and parents, as well as other company personnel

Nice To Haves

Level II PSIA/AASI (or eqiuvalent) or higher preferred.

Responsibilities

Oversee daily Ministar operations including staff assignments, product delivery, and guest service.
Supervise and support Ministar instructors, ensuring consistent delivery of high-quality, customized instruction.
Coordinate daily lineups and Ministar lesson allocations in real-time to match instructor skillsets with guest needs.
Work closely with the Food and Beverage Department to ensure quality lunch experience.
Assist in tracking and analyzing Ministar lesson inventory and recommending adjustments to maximize revenue.
Respond to guest inquiries, feedback, and issues in a timely and professional manner.
Conduct on-hill quality control by observing lessons and coaching instructors on teaching effectiveness.
Develop and deliver on-snow and indoor training specific to Ministar lesson service standards and best practices.
Contribute to staffing plans, including onboarding, scheduling, and performance feedback for Ministar lesson instructors as well as junior instructors.
Collaborate with supervisors and managers across departments to align on staffing, terrain use, and guest service expectations.
Maintain accurate records of guest interactions, lesson outcomes, and instructor performance.
Support a high-end guest experience and act as a brand ambassador for Killington Resort.
Perform additional duties as assigned.