Mountain Operations Office Manager

Sun Valley Resort•Sun Valley, ID

32d•Onsite

About The Position

Sun Valley Resort is seeking a highly organized and collaborative Mountain Operations Office Manager to oversee the administrative and business operations for all Mountain Operations departments. This position serves as a key business partner to department leaders by managing payroll, budgeting, purchasing, vendor contracts, reporting, and operational systems while ensuring efficient day-to-day administrative operations. The Mountain Operations Office Manager works closely with internal departments and external agencies to support safe, efficient, and successful mountain operations. The ideal candidate is a proactive problem solver with exceptional organizational, financial, and communication skills who thrives in a fast-paced environment.

Requirements

Associate's or bachelor's degree in Business Administration, Accounting, Finance, Hospitality, or a related field preferred; equivalent experience will be considered.
Three or more years of progressive administrative, business operations, office management, or related experience preferred.
Valid U.S. Driver's License required.
Advanced proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook, with the ability to learn and effectively utilize systems such as UKG, Kronos, Coupa, and other operational software.
Strong financial aptitude with experience interpreting reports, tracking expenses, and supporting budget management.
Exceptional organizational, project management, and time management skills with the ability to manage multiple priorities and meet deadlines.
Excellent verbal and written communication skills with the ability to build collaborative relationships across departments and with external partners.
Ability to work independently, prioritize competing responsibilities, and complete projects with minimal supervision.
Demonstrated ability to exercise sound judgment, maintain confidentiality, and handle sensitive information with professionalism.
Self-motivated with the ability to work independently, solve problems proactively, and continuously improve administrative processes.
Ability to work a flexible schedule, including occasional evenings, weekends, and holidays as business needs require.
Engage in physical activities like standing for long periods, walking, and utilizing hands for tasks that involve gripping, handling, and reaching.
Ability to safely lift and/or move up to 25 pounds.

Nice To Haves

Intermediate skiing or snowboarding ability is beneficial but not required.

Responsibilities

Lead the daily administrative operations supporting all Mountain Operations managers and departments, ensuring efficient processes and effective communication.
Prepare operational reports, financial summaries, meeting agendas, meeting minutes, presentations, and other administrative documentation for department leadership.
Manage vendor agreements, service contracts, permits, and renewals while maintaining accurate documentation and ensuring compliance with Resort policies.
Assist department leaders with budget development, expense tracking, forecasting, and financial reporting to support operational and business objectives.
Manage employee payroll using UKG/Kronos, audit payroll records for accuracy, and serve as the primary resource for payroll-related questions.
Oversee purchasing activities, including purchase orders, invoices, receipts, vendor payments, and departmental procurement using Coupa and other purchasing systems.
Maintain department records, operational files, regulatory documentation, and confidential employee information in accordance with company policies.
Serve as the department subject matter expert for operational systems, including UKG, Kronos, Coupa, Microsoft Office, and other business applications.
Coordinate with external agencies and partners, including the U.S. Forest Service, local building departments, utility providers, and other vendors/regulatory agencies.
Support department managers with onboarding, training coordination, employee communications, policy administration, and operational initiatives.
Manage the Learning Management System (LMS) for all Mountain Operations departments.
Oversee Mountain Driver Training and Motor Vehicle Reports for all Mountain Operations departments.
Maintain Mountain Operations office supplies, equipment, and employee bulletin boards to support efficient daily operations.
Respond professionally to department phone calls, emails, and inquiries from employees, guests, vendors, and business partners.
Operate company vehicles as needed to transport supplies, equipment, or personnel while following company policies and safe driving practices.
Attend meetings, participate on committees, and represent the Mountain Operations Department.
Serve as the primary liaison between Mountain Operations and Resort departments, including Human Resources, Finance, Lodging, Ski & Ride School, Food & Beverage, Recreation, Catering, and Risk Management.
Identify opportunities to improve operational efficiency, administrative workflows, and business processes across Mountain Operations.
Supervisory responsibilities of administrative staff may be assigned including hiring, training, scheduling, performance management, and professional development.
Perform additional duties as assigned.