Office Operations Manager

Morrison & Foerster, LLP • Boston, MA

6d • Onsite

About The Position

Step into a pivotal role where your work directly shapes the day-to-day experience of an entire office. As Office Operations Manager for our Boston location, you'll be the driving force behind everything that keeps a high-performing workplace running smoothly — from building services and security to reception, hospitality, and emergency preparedness. You'll partner with vendors and outsourcing providers to deliver seamless service, and collaborate closely with senior leadership on high-impact projects that shape the firm's operational future. If you thrive on solving problems before they arise, building strong relationships across every level of an organization, and ensuring every detail — from facilities systems to client satisfaction — is handled with excellence, this is the role for you.

Requirements

• Bachelor's degree required, with a minimum of five years managing a full-service client operation (reception, office services, events, and conference rooms); law firm or professional services experience highly desirable.
• Minimum five years of supervisory experience building and leading service-oriented, high-performing teams, with proven ability to manage effectively across all levels of the organization.
• Skilled in vendor management and contract negotiation, with strong project management experience coordinating contractors, vendors, and suppliers.
• Solid knowledge of facilities maintenance, life safety systems, and safety training, along with familiarity with building codes, fire codes, ADA, and OSHA standards.
• Proven experience planning and hosting internal and external events, paired with strong budget preparation and financial analysis skills.
• Proficient in Microsoft Office, conference room management software, and AI tools (e.g., ChatGPT, Claude), with experience in document management and emergency notification systems a plus.
• Highly organized and proactive, with strong problem-solving, communication, and relationship-building skills, and the ability to manage multiple priorities under deadline pressure.
• Demonstrated accountability and initiative in driving continuous improvement, with flexibility to adapt work schedule as needed to meet business demands.

Nice To Haves

• law firm or professional services experience highly desirable
• experience in document management and emergency notification systems a plus

Responsibilities

• Oversee all aspects of office operations, ensuring seamless service delivery, continuous improvement, and proactive responsiveness to client and administrative needs.
• Manage relationships with the outsourced service provider, building landlords, and outside vendors/consultants, including contract negotiation and performance monitoring.
• Lead building services and safety initiatives, including security, ergonomics, ADA compliance, and emergency preparedness programs.
• Oversee and develop Conference Center staff to ensure premier, disruption-free service for internal clients and event planners.
• Manage office assignments, staff arrivals/departures, and space planning, including needs assessments and coordination of relocation or renovation projects.
• Partner with the Senior Office Operations Manager and Director of Administration on budgeting, capital planning, and cost-reduction strategies.
• Support and help lead complex administrative and operational projects, including timelines, documentation, and cross-departmental communication.
• Provide backup reception coverage with a smile.

Benefits

• A variety of options for medical, dental, vision, life and disability coverage to meet the needs of you and your family.
• Industry-leading parental leave and family benefits including adoption and fertility treatment options and backup child and elder care.
• Global wellness program, including free access to Talkspace and Calm apps.
• Annual community service day to make an impact on your community and a birthday holiday just for fun.
• Education reimbursement annually.
• Dedicated Talent Development team.
• Competitive annual profit-sharing contribution.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level