Mountain Operations Dispatcher

Boyne Resorts•Boyne Falls, MI

5d•Onsite

About The Position

The Mountain Operations Dispatcher is responsible for working with a team that manages on-hill risk, executes mountain rescues, responds to medical emergencies, and provides a safe and welcoming environment to the public. This is a critical role that facilitates communication, resource management, record-keeping, and data reporting for the Mountain Operations team. This position also provides basic administration support such as document review, data entry, and filing in a fast paced, multi-tasking environment.

Requirements

Experience working in a multi-tasking environment with telephones, radios, and computers
Experience working in the customer service of hospitality industry

Nice To Haves

Experience working as a Ski Patroller
Experience in healthcare, especially in the emergency setting
Holds EMT, WFR, OEC certification or greater at time of hire.
Within the first 2 seasons, attains and maintains current Outdoor Emergency Care (OEC) certification

Responsibilities

Uses telephones and radios to transmit and receive operational and emergency information
Handles and prioritizes multiple simultaneous communication demands
Switches between tasks quickly and effectively while maintaining composure
Relays information promptly and clearly to the First-Aid Room Foreman or another team leader on duty
Requests and communicates with EMS and other outside agencies
Routes wrong-number callers to the correct destination
Communicates professionally and effectively with guests, coworkers, vendors, and community members
Works to find answers to all guests' questions
Requests assistance with difficult interactions
Assists with daily paperwork for completeness
Runs pre-defined reports from the dispatch system
Constructs timelines and other additional documentation as needed
Ensures dispatch office is clean and well-stocked; assists with keeping the first-aid room clean and stocked
Works as an effective and professional part of a team; contributes positive and respectful energy to the group dynamic
Understands the traumatic stress felt by first responders; is willing to have open conversations following significant incidents; watches for signs of traumatic stress among coworkers and takes action to help
Proactively participates in Continuous Quality Improvement efforts
Openly and honestly debriefs significant incidents in a group setting, sharing areas of success and ideas for possible improvement
Invites and receives feedback professionally
Reports safety and quality concerns immediately and discretely
Develops and maintains a thorough knowledge of the mountain and other resort departments and operations
Knows the trail map and current trail status
Knows the location of all Patrol resources
Establishes and maintains cooperative working relationships with members of other departments and develops an understanding of their processes
Is familiar with major buildings and structures as well as overall resort property layout
Strives to develop an understanding of the internal layout of all major buildings
Exercises sound judgment while executing the functions of the position