Mountain Crew Supervisor (Winter 26/27)
About The Position
As Vancouver’s premier attraction, we offer truly rewarding and memorable experiences. Our team members get to work in a challenging and cooperative environment where everyone comes together to create memories of a lifetime. We offer a professional atmosphere, fantastic growth opportunities, unlimited outdoor recreation, an inspiring setting, and many unique employee privileges. We are seeking new team members who embody our core values that focuses on people, connection, growth and challenge. We foster a work environment where diversity is valued, quality of life is enhanced, and individual aspirations are fulfilled. Applicants who thrive in a positive environment where service excellence is top priority are encouraged to apply. The Mountain Crew Supervisor supports the Duty Managers with the execution of all winter mountain operations and oversees the Mountain Crew and Winter Attractions teams. You are a key and important member of the mountain operations team, ensuring a safe and exceptional experience for all mountain guests.
Requirements
- Functional knowledge or previous experience in winter operations
- Enjoy working outdoors and maintaining high service standards during inclement weather conditions
- Possess excellent customer service skills
- Possess proven leadership abilities
- Good computer skills
- Ability to lift up to 40 lbs
Nice To Haves
- Knowledge of Grouse Mountain policies and procedures preferred
- Class 5 license preferred
Responsibilities
- Establishing and maintaining all aspects of Winter Mountain Crew operations, including but not limited to; Sliding Zone, Skate Rink, Sleigh Ride, Ice Rink, Fire Pit, Light Walk, snow removal, pathways etc.
- Adhering to all operational and safety procedures
- Conducting daily safety briefings/toolbox talks
- Ensuring daily log sheets and checks are completed for each mountain attraction and applicable machines
- Ensuring machinery is left in good working condition and perform small repairs to ice rink, snow blowers, line trimmers, lawnmowers, etc.
- Assisting as the key point person for events such as the Peak of Christmas
- Training, coaching and overseeing Mountain Crew staff
- Coordinating daily breaks, staff locations and daily job lists for the Mountain Crew team
- Ensuring adequate staffing levels for efficient operation
- Coaching and motivating staff to maintain a high standard of customer service
- Covering breaks for Mountain Crew staff when required
- Assisting with transport and providing labour for various jobs
- Other duties as required
Benefits
- Free Seasonal Access Pass
- Discounts at the resort’s restaurants, retail, and rental outlets
- Referral Bonus Program
- Public Transit subsidies
- Free or discounted lift tickets at many other resorts (winter/summer)
- Access to free Employee and Family Assistance Program
- Excellent training and professional development
- Northland Properties friends and family discounts program including hotels, restaurants and recreation
- Health Insurance, Medical Insurance, Dental Insurance and Vision Insurance plans
- RRSP matching after 6 months of service
- Free access pass for dependants
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
