Mountain Access Concierge Winter '26 - '27

LMLC OPERATIONS LLC•Big Sky, MT

22h•$0 - $19•Onsite

About The Position

Yellowstone Club is a private residential community in Big Sky, Montana, offering its Members the world’s only private ski and golf community. Our employees are key to creating the Yellowstone Club experience. This role is part of the Member Services department and is for the Winter 2026 - 2027 Season, with employment months from November through April. The primary function of the Mountain Access team is to combine access management, guest tracking, front desk, and guest services to ensure Members and guests have a seamless visit and a successful on-mountain experience.

Requirements

High School Diploma or GED
Minimum of 3 years’ work experience in a fast-paced, team-focused environment
Able to speak and write in English clearly, professionally, and legibly

Nice To Haves

Some college preferred
Experience working at a large club, resort, or private facility
1-2 years’ experience in customer service
Able to help train and lead teammates and coworkers in day-to-day job requirements
Strong verbal and written communication skills
High attention to detail
Strong computer skills including competence in Microsoft Office (Word, Excel, and Outlook) and experience with learning and navigating software programs quickly and effectively
Strong analytical and problem solving skills

Responsibilities

Ensure that each Member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every Member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
Empowered to guarantee total guest satisfaction, display hospitality and professionalism to on-property visitors at all times, take pride in representing Yellowstone Club professionally with our Members and guests and assure that all transactions are handled in a legal and ethical manner.
Understand and apply all property-wide procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact the General Manager or Human Resources immediately.
Maintain a favorable and respectful working relationship with all company employees in order to foster and promote a positive working environment.
Learn and understand the software systems for the Member database, ski passes, and vehicle cards.
Gather and manage Member and guest visit information, review for deficiencies or errors, correct any incompatibilities, update Member database, and create access cards.
Understand and effectively complete guest registration requirements.
Manage registrants and visit data within the Access Dashboard.
Answer and address Member, guest, prospect, and interdepartmental inquiries by email and telephone.
Initiate interaction with Members, guests, and prospective Members to obtain and disperse information.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, and co-workers with professionalism and respect at all times.
Maintain privacy of Members and Club visitors at all times.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with teammates, supervisors, and managers.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club to Members and guests at all times.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours above and beyond posted shifts may be required due to business demands.