Mountain Ambassadors - Mountain Ambassador

Tamarack Resort•Donnelly, ID

2d•Onsite

About The Position

Your role, as a Mtn Hosts, is to provide our guests, both internal and external, with the most enjoyable experience possible. As a Mtn Host, you may be the first point of contact for guests when they come to Tamarack Resort and your responsibility is to learn and accurately provide information about Tamarack Resort, Donnelly, and our surrounding areas. You will also help in the lift lines and be asked to help control large crowds found in ticket lines, lift lines, shuttles, and additional shifts. You will demonstrate excellence in guest service by consistently displaying respect for internal and external guests and be able to handle any issues or concerns with good conflict resolution skills. This job description is intended to be a broad description of duties. You will be asked to carry out all responsibilities in accordance with the organization. Specific information on duties and policies can be found in the Mtn Host Operations Manuel. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential job functions.

Requirements

Prior customer service or resort industry experience preferred.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Must have own reliable source of transportation.

Responsibilities

Provide guests with the most enjoyable experience possible.
Be the first point of contact for guests and accurately provide information about Tamarack Resort, Donnelly, and surrounding areas.
Help in lift lines and control large crowds in ticket lines, lift lines, and shuttles.
Demonstrate excellence in guest service by consistently displaying respect for internal and external guests.
Handle issues or concerns with good conflict resolution skills.
Attend fall employee orientation and Mtn Host training (new and returning).
Work weekends and holidays (Winter and Summer Holidays).
Commit to working a minimum of 50 hours (25-2hr shifts) Mtn Host shifts (including S’mores shifts, on-mountain shifts, village shifts, etc.).
Work outdoors in all weather conditions for extended periods, including cold temperatures, high wind, harsh sun, ice and snow, blizzards, and rain.
Stand for long periods, in ski boots; walk up and down steep, deep, and/or slippery grades; lift fallen skiers and carry materials such as bamboo poles, ski equipment, etc.
Speak clearly and distinctively enough to be understood by guests.
Converse freely with guests.
Learn information about the resort, town and surrounding area and be able to concisely relay this information to guests.
Control large crowds as found in ticket lines, lift lines, and shuttles.
Skiing staff must be able to ski at an ability level to safely negotiate all intermediate terrain at Tamarack Resort.
Help the ski patrol if requested.
Maintain reliable attendance on all scheduled workdays.
Other duties as assigned.
Establish and maintain productive work relationships with co-workers, other Tamarack staff, supervisors, and management.
Has a caring, safe, responsible, enthusiastic, and team-oriented approach to the position.
Handle stressful situations with tact and good judgment.
Enthusiastically approach all aspects of the job and other tasks.
Demonstrate strong personal character and commitment to Tamarack Resorts Commitment and Passions.
Provide a guest experience that exceeds the guest's expectations.
Gracefully and humbly accept criticism and opportunities for growth.
Stay positive, focused, and constructive when faced with setbacks, challenges and while working in an ever-changing environment.