Motor Vehicle Store Manager

PLS•Mesa, AZ

11h•Onsite

About The Position

This job is located at 1210 S Country Club Dr, Mesa, AZ PLS®: People. Location. Service Why PLS? Because You Deserve Better!® PLS — which stands for People – Location – Service — is a leading retail provider of financial services. The “P” comes first, because our customers are at the center of everything we do, and we recognize that it’s our exceptional team members who go above and beyond every day. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial products and services to help them manage their day-to-day financial needs. Although many of our customers have banking relationships, we believe that our customers use our financial services because they are convenient, transparent, and frequently more affordable than available traditional alternatives. PLS was founded in 1997 by Bob and Dan Wolfberg, who serve as Co-Presidents. Successful Motor Vehicle Store Managers are responsible for providing leadership to ensure the store delivers outstanding customer service, meets all operating objectives, sales, and financial goals, and follows company policies and procedures. The Store Manager is also responsible for ensuring store employees are properly motivated and trained and that qualified replacements are developed and ready to fill open positions.

Requirements

A minimum of two years of management experience
A vehicle, valid driver’s license, and current proof-of-insurance record must be in good standing
High school diploma or GED equivalent
Knowledge of level 1 inspection, vehicle registration and renewal, and other motor vehicle services.
Ability, willingness, and comfort to engage with customers
Ability to develop positive relationships with internal and external customers
Strong desire to exceed corporate initiatives and inspire excellence in a team
High-energy, collaborative leadership expertise
Professional appearance and demeanor
Superior verbal and written communication, and presentation skills

Nice To Haves

English/Spanish bilingual is a plus

Responsibilities

Maintaining exemplary customer service within the store and establishing special business relationships with our customers so they will choose to do business with us rather than our competitors
Implementing strategies to help meet store goals and objectives
Recruiting, developing, and motivating store employees who exceed internal and external customer expectations
Ensuring compliance with federal, state, and local regulations
Providing service to customers in obtaining motor vehicle titles, registrations, permits, and any other motor vehicle services
Ability to learn and apply Arizona Department of Transportation Motor Vehicle Department “ADOT MVD” rules, regulations, processes, and procedures
Establishing a strong customer service/selling culture to maximize sales
Supervising CSR activities, including but not limited to transaction processing, maintenance of cash drawers, and cash handling procedures
Coaching and developing assistant managers and shift supervisors in accordance with career development plans set by District Manager
Marketing within your community to increase market share and store revenues
Resolving customer complaints to increase customer satisfaction
Controlling labor hours, cash, store audits, and shrinkage
Helping maintain a neat and clean store environment for our customers and employees
Other duties as assigned