Motor Vehicle Lead (Aurora Branch)

Arapahoe County • Aurora, CO

5d • $27 - $40 • Onsite

About The Position

The Motor Vehicle Service Lead performs leadership level administrative, and professional work in carrying out a comprehensive public facing service operation. This position specifically leads and supports the work of the Motor Vehicle specialists, which includes vehicle titling, vehicle registration and customer service.

Requirements

• Organized - Can marshal resources (people, funding, material, and support) to get things done
• Service First - Improve customer experience; enhance quality of life; improve trust in government
• Teamwork - Cooperates with others to achieve goals and overall work objectives
• Adaptability - Responds to changing circumstances by being innovative and altering behavior
• Communication - Expresses clearly and effectively when speaking/writing to individuals or groups
• Accountability
• Accessibility
• Inclusivity
• Integrity
• Any equivalent combination of education and work experience that satisfy the requirements of the job
• 1+ years of relevant experience
• A bachelor’s degree in Public Administration, Organizational Leadership or related field.
• Must successfully pass pre-employment testing which includes an acceptable motor vehicle record (MVR) and background check.
• Possession of a valid Class “R” Colorado Driver’s License or the ability to obtain one within two weeks of appointment.
• Security clearance required: will require fingerprinting and a Colorado Bureau of Investigation (CBI) background check

Nice To Haves

• Any Continued Education and/or relevant Certifications.
• Bilingual and/or American Sign Language
• 2+ years of Motor Vehicle experience.

Responsibilities

• Assist Motor Vehicle customers at the counter, by telephone and mail by providing specific, complete and accurate information.
• Records, scans and processes documents into Colorado’s DRIVES financial vehicle database.
• Works with customers in a professional and tactful manner to resolve complaints or questions.
• Leads and supports new and developing employees by delivering on-the-job support; and communicating best practices to staff through engagement and discussions.
• Keeps up to date on state, federal and local statutes, policies and guidelines and incorporates new developments into on-the-job sharing with peers.
• Leads long and short term projects, as assigned by their Motor Vehicle Supervisor, such as providing support to other motor vehicle specialists, coordinating service coverage, ensuring goals/workloads are being met and making recommendations into process/policy efficiencies.
• Responsible for leading their teams’ daily cash drawer reconciliation process.
• Responsible for leading their teams’ lobby intake, customer traffic flow.
• Provides clerical and administrative support for the Division as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level