Motor Vehicle Examiner

State of Connecticut•Wethersfield, CT

1d•Onsite

About The Position

The State of Connecticut Department of Motor Vehicles (DMV) is accepting applications for a part-time Motor Vehicle Examiner position within the Customer Contact Center. This is an office/on-site position, Monday through Friday, 34 hours per week, with work hours between 8:00 AM and 4:30 PM. The Customer Contact Center is a fast-paced, high-volume environment that handles inbound calls and customer emails regarding all aspects of the Department of Motor Vehicles. The team provides clear, complete, and accurate information based on agency statutes, regulations, and procedures. The Motor Vehicle Examiner will handle inquiries through calls, emails, and letters related to obtaining registrations or licenses, and assist customers with various agency appointments. Responsibilities include researching and resolving issues involving vehicle registrations, titles, and licenses, and effectively communicating statutes, regulations, and procedures to a diverse customer base.

Requirements

Three (3) years of clerical experience.
One (1) year of the General Experience must have included clerical experience where a majority of the time involved face-to-face contact with the general public involving personal explanation or interpretation of products, policies or procedures or telephone customer service where the primary responsibility included providing information concerning or explaining programs/services or resolving problems.
Knowledge of office systems and procedures.
Skills interpersonal skills; oral and written communication skills; in performing arithmetical computations.
Ability to handle and count money; read, comprehend and apply laws, policies and procedures; maintain records; examine documents for completeness and accuracy; operate personal computer, computer terminals and office equipment; operate office suite software; use reference manuals.

Nice To Haves

Experience responding to internal stakeholders’ and customers’ inquiries by phone and email, providing information and resolving issues in a Call Center environment.
Experience prioritizing multiple assignments, coordinating with team members, and meeting all required deadlines.
Experience processing customer inquiries by identifying needs, providing information and routing issues to the department involved.
Experience de-escalating customer concerns by using active listening and solution-focused communication to resolve issues.

Responsibilities

Reviews and examines applications and supporting documents for operator licenses, vehicle registrations and certificates of title to ensure clear, complete and accurate information.
Performs limited restorations of driver licenses or motor vehicle registrations.
Verifies data such as insurance coverage, year, make, model, vehicle identification number, property tax liability and suspension records.
Determines proof of ownership and existence of encumbrances from information submitted.
Contacts municipal collectors of revenue to obtain clearance.
Prepares appropriate form letters advising of specific reasons for rejection or requesting additional information regarding correction of submitted data.
Compares data elements with automotive reference manuals and manufacturer's publications for verification.
Checks for erasures or omissions in typing.
Responds to inquiries from the public and co-workers and provides correct information on requirements and procedures.
Issues motor vehicle operator licenses containing photograph of applicant.
Collects fees.
Verifies and validates applications and supporting documentation.
Operates camera; Die cuts and laminates photographs to licenses.
Makes minor adjustments to and performs routine maintenance on equipment.
Operates cash register and other office equipment such as calculators and computer terminals.
Schedules appointments.
Prepares financial documents and reports.
Balances cash and documents.
Processes registration renewals.
Examines title applications, ensures its completion and may process disposition requests submitted by garage owners.
Receives training in and may perform on a limited fill in basis full scale registration activities such as issuance of motor vehicle and boat registrations, toll plates, collection of title fees and sales tax, verification of proof of ownership and determination of appropriate registration transaction, etc.
May maintain records including approved and rejected applications.
May perform specific research assignments such as chain of ownership or lien information.
May clear duplicate identification lists.
May type.
Performs related duties as required.