Motor Vehicle Customer Service Representative 1 (12-5217)

State of Alaska•Juneau, AK

6d•Onsite

About The Position

The Division of Motor Vehicles (DMV) is seeking a motivated, organized, and innovative individual to join their team as a Motor Vehicle Customer Service Representative (MVCSR1). This role involves examining documentation for required information and validity to ensure the proper credential or vehicle information is issued. The MVCSR1 will interact directly with the public, explaining policies, statutes, and regulations, and will also administer road examinations for non-commercial, commercial, and motorcycle licenses. The Division of Motor Vehicles is committed to providing faster, friendlier, exceptional customer service and being more accessible than ever before. Their core values include ABILITY (improving lives through accurate and efficient permitting, licensing, titling, and promoting safe operation), CUSTOMER FOCUSED (engaging with empathy and adaptive skills), PASSIONATE PEOPLE (positive attitude, self-motivated, service-oriented, inquisitive, observant, accountable, and team-oriented), EXPERTISE (solutions-oriented subject matter experts), and CHAMPIONS OF CHANGE (embracing innovations for future DMV solutions).

Requirements

Six months of employment experience that included cash handling and working directly with clients or customers (e.g., sales cashier, bank teller, food service wait staff or cashier).
OR Six months of office clerical employment experience providing information to clients, customers, or the general public on services, procedures, and requirements, which included entering or retrieving data using computer systems.
Substitution: Postsecondary education from an accredited college may substitute for the required experience (Three semester hours or four quarter hours equal one month).
Must pass a background investigation including fingerprinting for ALVIN (Alaska License and Vehicle Information Network).
Adaptability: adjusts planned work by gathering relevant information and applying critical thinking to address multiple demands and competing priorities in a changing environment.
Arithmetic/Mathematical Reasoning: Performs computations such as addition, subtraction, multiplication, and division correctly; solves practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
Customer Service: Works with clients and customers to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
Computer Skills: Uses computers, software applications, databases, and automated systems to accomplish work.
Self-Management: Sets well-defined and realistic personal goals; displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner; works with minimal supervision; is motivated to achieve; demonstrates responsible behavior.

Responsibilities

Examine documentation presented for required information and validity.
Issue proper credentials or vehicle information.
Interact directly with the public.
Explain policies, statutes, and regulations.
Administer road examinations for non-commercial, commercial, and motorcycle licenses.
Rotate weekly between processing customers in the lobby and administering road exams based on business needs.