Motor Vehicle Compliance Analyst 1/2/3

State of Louisiana • Baton Rouge, LA

1d • Onsite

About The Position

The Office of Motor Vehicles (OMV) performs functions of the state relative to the examination and licensing of operators of motor vehicles, the suspension and revocation of such licenses, issuance of vehicle title and registration certificates, license plates for all motor vehicles operated upon the highways of the state, recordation of liens against vehicles, and the collection of sales/use tax and other appropriate fees, all in accordance with applicable laws. OMV strives to serve the public in a professional, compassionate, and responsive manner while maintaining a high standard of quality and providing unparalleled service to both internal and external customers. This position for Motor Vehicle Compliance Analyst 1, 2, or 3 serves within the Reinstatement Unit at the Headquarters located in Baton Rouge. Attention to detail, general writing and math skills, and willingness to work and communicate with a small group, as well as aiding other OMV offices or sections and the public, are key to success in this role.

Requirements

• Possession of a high school diploma or equivalent.
• May be required to possess a current Louisiana driver's license at the time of appointment.

Nice To Haves

• Attention to detail
• General writing skills
• General math skills
• Willingness to work and communicate with a small group
• Willingness to aid other OMV offices or sections and the public

Responsibilities

• Answer telephone calls to process multiple transactions on-line to update Driver’s License, Motor Vehicle and Driver Management records utilizing several computer systems and data sessions.
• Suspends, disqualifies, revokes or reinstates driving and registering/titling privileges.
• Evaluates compliance documents, reinstatement fees, surrendered driver's licenses, license plates, and registrations related to suspensions and revocations.
• Evaluates complex cases involving multiple suspensions, revocations, and compliance requirements.
• Determines reinstatement eligibility and fees while outlining the actions necessary to restore driving and registration privileges.
• Provides accurate information to customers regarding suspensions, revocations, reinstatement requirements, applicable laws, and fees.
• Calculates, collects, balances, and accounts for reinstatement and regulatory fees while maintaining accountability for all funds received.
• Exercises independent judgment when resolving customer issues, interpreting laws and departmental policies, and ensuring compliance with the Federal Driver Privacy Protection Act by safeguarding confidential driving records.
• Interprets policies, procedures, statutes, and legislative changes affecting operations.
• Performs other related duties as assigned.

Benefits

• Premium pay of up to $2.00 per hour
• State As a Model Employer (SAME) that supports the recruitment, hiring, and retention of individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED