Motor Vehicle Branch Office Manager - Rockland - Bureau of Motor Vehicles

State of Maine•Rockland, ME

1d•$57,034 - $80,954•Onsite

About The Position

The Maine Bureau of Motor Vehicles is seeking a Motor Vehicle Branch Office Manager for its Rockland branch. This on-site leadership role is responsible for supervising daily branch operations, including vehicle registrations, titles, driver licensing, testing, cash handling, and ensuring compliance with Title 29-A. The branch is in a rebuilding phase, and the Manager will play a key role in strengthening accountability, team culture, and operational consistency while maintaining high standards of public service. This position requires strong, hands-on leadership and daily in-person supervision.

Requirements

Education, training, and/or experience in business management, public administration, or another closely related field demonstrating competency in reviewing and explaining laws and regulations; planning and coordinating business operations; maintaining records; reviewing financial data; providing customer service; and acting in a formal or informal leadership capacity.
Applicants must be authorized to work in the United States.
Successful candidates will be required to complete an I-9 form upon hire.
The successful candidate must pass a National Criminal Background check, including fingerprinting.

Nice To Haves

Digital fluency and a process-improvement mindset: Comfort learning and adopting new technologies, experience streamlining or digitizing paper-based work, clear written communication, curiosity about emerging workplace tools, and the judgment to evaluate and verify their output before relying on it.

Responsibilities

Plans, organizes, assigns, evaluates, and directs the work activities of staff to ensure consistent application of policies, procedures, and statutory requirements.
Interviews, selects, and trains staff to ensure sufficient and qualified personnel.
Reviews work and performance against established standards; identifies training needs and recommends appropriate personnel actions.
Complete and submit performance evaluations within established timelines.
Provides ongoing coaching, feedback, and performance documentation.
Collaborate with Human Resources on recruitment, onboarding, and disciplinary processes.
Conducts daily cash reconciliation and reviews financial and inventory reports for accuracy.
Maintains accountability for collected monies, license plates, stickers, and another controlled inventory.
Ensures facility safety, security, and accessibility standards are met.
Responds to complex or irregular inquiries regarding motor vehicle laws, regulations, and procedures.
Coordinates with law enforcement and administrative offices as required.
Implements and comply with all applicable human resource laws, policies, and procedures.
Partner with the Regional Manager and fellow Branch Managers to align operations with the Bureau’s Strategic Plan priorities.

Benefits

13 paid holidays
12 days of sick leave
3+ weeks of vacation leave annually
Vacation leave accrual increases with years of service
Overtime-exempt employees receive personal leave
The State of Maine pays 85%-95% of employee-only premiums for Health Insurance Coverage
The State of Maine pays 100% of employee-only dental premiums for Dental Insurance
The State contributes the equivalent of 14.06% of the employee's pay towards the Maine Public Employees Retirement System (MainePERS)
Gym Membership Reimbursement: up to $40 per month
Health and Dependent Care Flexible Spending Accounts
Public Service Student Loan Forgiveness eligibility
Living Resources Program (employee assistance program)
Six weeks of fully paid parental leave for all employees welcoming a child
Additional unpaid leave may be available under the Family and Medical Leave Act
Voluntary Deferred Compensation (MaineSaves 457(b) account)