Motor Vehicle Associate I

State of Delaware•Dover, DE

About The Position

The Motor Vehicle Associate I performs the full range of essential functions in at least one motor vehicle functional area: Driver Services or Vehicle Services. The selected applicant must attend a five-week training program in Dover, Delaware, before reporting to their assigned work location. The position reports to a Motor Vehicle Associate Supervisor. The role processes driver, identity, and motor vehicle transactions; provides customer service; applies relevant laws and procedures; reviews documents and customer records; and handles and reconciles fees and deposits. Depending on assignment, the position may administer driver examinations, inspect vehicles, operate vehicle testing equipment, and perform off-site vehicle identification number inspections. The role also prepares records and reports and may assist customers with non-DMV services. This position is covered by a collective bargaining agreement. Employment is conditional on legal authorization to work in the United States, pre-employment drug testing, a satisfactory criminal background check, and possession of a valid driver's license. New hires must attend Statewide New Employee Orientation on their first day.

Requirements

Six months of experience in document processing, including reviewing and evaluating records for completeness and conformity with applicable requirements, resolving deficiencies, interpreting information, and tracking and monitoring activities.
Six months of customer service experience, including providing prompt, accurate, courteous service; answering requests; supporting customer satisfaction; and responding to complaints.
Six months of experience applying laws, rules, regulations, standards, policies, and procedures.
Six months of experience using an automated information system to enter, update, modify, delete, retrieve or inquire about, and report on data.
Possession of a valid driver's license that is not suspended, revoked, cancelled, expired, or disqualified from driving.
Must be legally authorized to work in the United States.
Must pass pre-employment drug testing and a satisfactory criminal background check.
Must attend a five-week training program in Dover, Delaware, before reporting to the assigned work location.

Nice To Haves

Ability to read, write, and speak in both English and Spanish.

Responsibilities

Process transactions involving the issuance, renewal, suspension, or revocation of driver, identity, and motor vehicle credentials; access driving records; inspect vehicles; assess fines and penalties; and review customer history for outstanding warrants or credentials issued by other jurisdictions.
Provide courteous service to internal and external customers and obtain business, personal, or sensitive information needed to resolve transaction issues.
Identify situations outside standard procedures and recommend exceptions consistent with applicable laws, regulations, policies, and procedures while safeguarding customers.
Compute, handle, and account for DMV monies collected and disbursed, and ensure fees and deposits are accurately reconciled and deposited.
Interpret, apply, and explain applicable federal, state, and division laws, rules, regulations, policies, procedures, programs, and eligibility requirements to the public and other organizations and agencies.
Review source documents, including birth certificates, passports, court documents, bills of sale, wills, and powers of attorney, to verify validity, completeness, and authenticity.
Use manual, computerized, and specialized systems to review documents, determine eligibility, and complete transactions accurately within established service levels.
Research and analyze discrepancies, identify exceptions, and use judgment to resolve issues and make decisions.
Answer questions and complete transactions for non-DMV services, including voter and organ/tissue donor registration, warrant resolutions, red light violations, and E-ZPass transponders.
May administer vision, written, oral, or road examinations to assess drivers’ knowledge and ability to operate vehicles safely.
May inspect vehicle equipment and emissions or exhaust systems, perform off-site vehicle identification number inspections, and operate manual or computerized vehicle testing equipment.
Prepare records and reports.