Motor Power Service Manager

W.W. Wallwork, Inc.•Casper, WY

12h•$100,000 - $130,000

About The Position

The Motor Power Service Manager will be responsible for supervising all service department personnel, monitoring their performance in servicing customers, and assessing the present and future needs, trends, problems, and profit opportunities of the Service Department. This role involves establishing short and long-term operating and financial objectives for the department, encouraging technicians to keep their skills up-to-date through training, and ensuring approved policies and objectives are clearly understood and applied. The manager will formulate annual and monthly profit/expense goals, review department activities, and take appropriate action as necessary. Some overnight travel may be required and compensated per company guidelines. The role also includes regular travel to customer locations to promote the Service Department and dealership, collaborating with the Parts Manager and sales force to improve labor sales, and maintaining communication within and between departments. Promoting safe work habits and ensuring safety rules are followed is crucial. The manager will develop and maintain policies and practices for positive employee, customer, and interdepartmental relations, and possess the authority to hire and fire employees or make recommendations for changes in employee status. This position customarily and regularly exercises discretion and independent judgment. The manager will coordinate warranty claims processing and administer warranty and policy adjustments fairly. Adherence to work schedule and regular attendance are required, along with performing Wallwork Inc.-wide duties as requested and upholding ethical standards.

Requirements

BA/BS degree or minimum three to five year related work experience.
Must display excellent leadership and communication skills
Requires previous supervisory experience
Strong work ethic
Strong knowledge of Microsoft Office products

Nice To Haves

CDL preferred
Accounting background preferred

Responsibilities

Supervising all service department personnel, as well as monitoring their performance in servicing customers.
Assess present and future needs, trends, problems and profit opportunities of the Service Department.
Establish short and long-term operating and financial objectives for the Service Department within the Company’s overall plans and policies.
Encouraging technicians to keep their skills up-to-date through periodic technical training on new systems and components offered by manufacturers.
Ensure that approved policies and objectives are clearly understood and effectively applied within the department.
Formulate annual and monthly profit/expense goals in accordance with company objectives.
Review and appraise the results of activities within the department and take appropriate action as necessary.
Travel to customer locations on a regular basis promoting the Service Department and overall dealership.
Collaborate with Parts Manager and outside sales force in a proactive way to improve labor sales.
Maintain appropriate communication within and between all departments.
Promote safe work habits and ensure that safety rules are followed.
Develop and maintain policies and practices to ensure positive employee, customer, and interdepartmental relations.
Possess the authority to hire and fire employees, or give suggestions and recommendations throughout the process of hiring, firing, advancement, promotion, or any other change of status of other employees.
Coordinate the processing of warranty claims with Warranty Manager/Warranty Admin and administer warranty and policy adjustment in the most fair and honest manner for the customer, dealership and vendor.
Adhere to work schedule and maintain regular attendance.
Performs Wallwork Inc.-wide duties as requested by the designated supervisor.
Upholds Wallwork Inc. ethical standards and demonstrate the behavioral and service expectations as defined in our policies and procedures.