Mortgage Systems Administrator

FORUM Credit Union•Fishers, IN

29d

About The Position

FORUM Credit Union is seeking a detail-oriented and collaborative Mortgage Systems Administrator to be the subject matter expert and primary administrator for their Mortgage Lending System. This role involves the ongoing administration, configuration, support, and optimization of the Loan Origination System (LOS), Point of Sale (POS) platform, and third-party integrations. The administrator will partner with various departments including Mortgage Operations, Secondary, Compliance, Risk, Information Security, and IT to ensure systems are secure, efficient, and meet regulatory and business needs. This position is crucial for maintaining system stability, implementing enhancements, supporting users, and driving improvements to enhance the experience for employees and members.

Requirements

Bachelor's degree in Information Systems, Business, or a related field, or an equivalent combination of education and experience.
Three to five years of experience administering or supporting a mortgage lending system or comparable mortgage LOS.
Experience with user access management, system configuration, and workflow administration.
Strong understanding of the mortgage origination lifecycle, from application through closing and funding.
Ability to troubleshoot technical and operational issues while effectively partnering with business users and vendors.

Nice To Haves

Prior experience with Encompass.
Familiarity with reporting and analytics tools.

Responsibilities

Administer user accounts, roles, personas, and permissions within the Mortgage Lending System, including access provisioning, deprovisioning, and periodic access reviews.
Configure and maintain system settings, business rules, workflows, input forms, and custom fields to support operational needs.
Develop, test, document, and implement system enhancements and process improvements.
Troubleshoot system issues, manage incidents, monitor system performance, and coordinate resolutions with internal teams and vendors.
Manage system releases and updates, including impact analysis, testing, deployment coordination, and stakeholder communication.
Support integrations and third-party vendor tools, including document providers, pricing engines, and credit and verification services.
Create and maintain reports, dashboards, and data extracts while ensuring data integrity and consistency across environments.
Partner with Compliance, Risk, and Information Security teams to support audits, maintain controls, and ensure secure system configurations.
Maintain system documentation, procedures, and configuration inventories.
Serve as a resource for end users by providing guidance, troubleshooting support, and best practice recommendations.