Mortgage Operations - Mortgage Administrator
About The Position
Buying a home is one of the most important financial decisions our members make, and a smooth mortgage process starts long before closing. As a Mortgage Administrator, you play a critical role in ensuring loan files are accurate, complete, compliant, and moving efficiently through the mortgage pipeline. This position serves as the operational foundation of our Mortgage team, supporting appraisal administration, loan setup, disclosure processing, membership account creation, and file review activities. Your work helps create a seamless experience for members while ensuring compliance with regulatory requirements and internal standards.
Requirements
- High School Diploma or equivalent strongly preferred.
- Minimum one year of related administrative, mortgage, banking, or financial services experience preferred.
- Strong written and verbal communication skills.
- Basic proficiency with Microsoft Office applications, including Word and Excel.
- Strong customer service and interpersonal skills.
- Excellent attention to detail and organizational abilities.
- Ability to work independently and collaboratively within a team environment.
- Ability to prioritize workload and meet deadlines in a fast-paced setting.
Nice To Haves
- Previous mortgage lending, loan processing, or mortgage operations experience.
- Familiarity with mortgage disclosures and regulatory requirements.
- Experience reviewing documentation for accuracy and completeness.
- Credit union or banking experience.
- Associate's or Bachelor's degree, or equivalent combination of education and experience.
Responsibilities
- Administration of appraisal requests and related workflows.
- Review and setup of incoming mortgage loan files.
- Completeness reviews to ensure required documentation is received and accurate.
- Initial disclosure and Change of Circumstance (COC) processing.
- Coordination of third-party service orders and related fees.
- Membership account setup for new borrowers.
- Monitoring mortgage compliance requirements and escalating concerns when identified.
Benefits
- Medical coverage
- Dental coverage
- Vision coverage
- Retirement savings
- Paid time off
- Learning opportunities
- Employee wellness resources
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
