Mortgage Specialist

Morgan Stanley • Dallas, TX

1d • Hybrid

About The Position

Morgan Stanley Private Bank, National Association (“MSPBNA”), a division within Morgan Stanley Wealth Management (MSWM), is seeking to hire candidates for the position of Mortgage Specialist for the Morgan Stanley Home Loans team. As a Mortgage Specialist (MS), you will use your in-depth industry knowledge and experience to provide an excellent client experience to our Financial Advisors and their wealth management clients throughout the home loans mortgage origination cycle. The ideal candidate will be a subject matter expert in jumbo mortgages, complex income and assets and have a high degree of comfort engaging with affluent clients and their advisors. An individual that exhibits high energy, takes ownership and demonstrates a collaborative pro-active approach is critical for this role.

Requirements

• Established track record of developing and maintaining Client relationships
• Proven track record of meeting individual and organizational loan production goals while maintaining a large client base
• High school diploma or equivalent required
• Eligible for employment with an FDIC-insured institution and able to register with the Nationwide Mortgage Licensing System & Registry (“NMLS”) as a mortgage loan originator
• Extensive knowledge of mortgage products and client service experience
• In depth knowledge of the compliance regulations and laws that govern consumer mortgage lending, including fair lending, privacy, RESPA, and TRID
• Strong communication skills, both written and verbal, and interpersonal skills required
• Self-starter with a strong sense of ownership; ability to manage time, prioritize and plan accordingly
• Proficient in the use of a variety of systems for accurate reporting and tracking; including MS Office (Word, EXCEL, Outlook, PowerPoint)

Nice To Haves

• Subject matter expert in jumbo mortgages, complex income and assets
• High degree of comfort engaging with affluent clients and their advisors
• High energy, takes ownership and demonstrates a collaborative pro-active approach

Responsibilities

• Serve as primary point of contact for client interactions, internal and external business partners, including Financial Advisors, their clients, and Private Bankers
• Embrace the Morgan Stanley core value of “Putting Clients First” by listening to client needs; understanding the loan transaction; managing expectations; and providing transparent client/partner communication and timely updates throughout the overall mortgage loan process
• Act as the initial escalation point for loans in process; provide alternative solutions and discernment to escalate further when necessary; demonstrate the ability to de-escalate situations as appropriate
• Manage and oversee the pipeline to ensure all loans are progressing in accordance with established expectations
• Request, review, and validate all loan processing documents such as income, credit, appraisal, insurance and title
• Coordinate with various processing, underwriting, credit risk and other internal/external business partners to complete fulfillment and ensure timely closings
• Provide comprehensive reviews and recommend solutions/options regarding credit risk of high-net-worth clients (i.e., complex income, asset, and vesting scenarios)
• Obtain documents to satisfy conditions for underwriting approval and product/pricing negotiations as necessary
• Provide perspective and feedback relative to client experience enhancements and process efficiencies
• Achieve high levels of Client and Financial Advisor satisfaction
• Proactively manage loan escalations as needed to ensure a timely resolution while providing an enhanced client experience
• Effectively manage a complex pipeline that includes Core, Complex (>$2M), and Unique (Entity) transactions as well as Employee, UHNW and PWM Channel Loans.

Benefits

• Ample opportunity to move about the business for those who show passion and grit in their work
• Attractive and comprehensive employee benefits and perks in the industry

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED