Mortgage Specialist Assistant

Royal Bank of Canada•Montreal, QC

7d•Onsite

About The Position

Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.

Requirements

Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment
Able to consistently provide superior responsive service to client requests in order to build customer loyalty and trust
Extremely well organized with the ability to multi-task and prioritize
Energetic and enthusiastic team player who pays attention to detail
Strong computer skills
Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.

Nice To Haves

Strong knowledge of the mortgage process and Home Financing products is an asset

Responsibilities

Consistently provide superior responsive service to client fax / e-mail / telephone requests
Consistently provide superior responsive execution and delivery of client transactions/requests
Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions
Demonstrates personal commitment to ensure skills and knowledge are up-to-date and meet position requirements
Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites
Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read
Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities
Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records
Ensure the mortgage Specialist's needs are proactively identified and provide the documentation and information necessary to perform their duties.