Mortgage Specialist Assistant

RBC • Montreal, QC

7d • Onsite

About The Position

Supports top producing Mortgage Specialist in meeting sales objectives and related activities by providing value added administrative service and support. Provides primarily responsive client contact management. Develops relationships with service partners to ensure operational guidelines are adhered to and transactions are processed efficiently.

Requirements

• Sales-oriented, self-motivated, self-managed and thrive in a fast paced environment
• Able to consistently provide superior responsive service to client requests in order to build customer loyalty and trust
• Extremely well organized with the ability to multi-task and prioritize
• Energetic and enthusiastic team player who pays attention to detail
• Strong computer skills
• Bilingualism (English and French) required

Nice To Haves

• Strong knowledge of the mortgage process and Home Financing products is an asset

Responsibilities

• Consistently provide superior responsive service to client fax / e-mail / telephone requests
• Consistently provide superior responsive execution and delivery of client transactions/requests
• Familiar with key referral sources and has a strong knowledge of mortgage process which facilitates solutions and problem resolutions
• Demonstrates personal commitment to ensure skills and knowledge are up-to-date and meet position requirements
• Takes the initiative to keep informed of current events, market news and internal information on RBCnet and applicable internal sites
• Manages Mortgage Specialist’s e-mail/mail, proactively responding to correspondence/requests and prioritizes for Mortgage Specialist to read
• Ensures Mortgage Specialist’s diary is effectively time managed to create capacity for all required activities
• Manages office routines and expenses ensuring efficiency is maintained through availability of equipment and supplies and effective management of files and records
• Ensure the mortgage Specialist's needs are proactively identified and provide the documentation and information necessary to perform their duties.

Benefits

• Performance based bonuses
• Flexible benefits
• Competitive compensation
• Leaders who support your development through coaching and managing opportunities
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees