Mortgage Servicing (Max $29/hr W2)
About The Position
This is a hybrid role requiring 3-4 days on-site per week. The primary responsibilities include providing timely support for inquiries and escalations, collaborating with internal teams and senior management, monitoring reporting tools, conducting detailed reviews of mortgage loans (especially those in early to late-stage delinquency), partnering with external vendors, developing and maintaining reporting dashboards, assessing reported issues for client impact, offering backup support to the Servicing Oversight team, contributing to ad hoc projects, and performing additional duties as assigned.
Requirements
- Mortgage servicing exp is MUST.
- 3 to 5 years of experience within client services and mortgage servicing, including loan onboarding, loan administration, and default management
- Mortgage servicing experience, including working knowledge of escrow, insurance and tax tracking, payment processing, etc.
- Working knowledge of applicable regulatory guidelines related to mortgage servicing
- Adhere to turn time commitments while working in a high-volume environment
- Excellent organization skills
- Strong verbal and written communication skills
- Strong Computer skills- must be familiar with how to navigate a Microsoft Windows environment and have a working knowledge of Microsoft Office software
- High level of Accuracy and Detail Oriented/multitasking
- Must have excellent teamwork orientation and the ability to work independently in a fast-moving environment
Nice To Haves
- Preferred 1+ years of management/supervisory experience
- College degree preferred
- Preferred knowledge of mortgage servicing tools, including MSP / Director
Responsibilities
- Provide timely support for inquiries and escalations, ensuring resolution within defined SLAs.
- Collaborate with internal teams and senior management to coordinate responses and follow-ups.
- Monitor internal reporting tools to identify and manage new inquiries and escalations.
- Conduct detailed reviews of mortgage loans, particularly those in early to late-stage delinquency.
- Partner with external vendor to track and respond to escalations efficiently.
- Develop and maintain reporting dashboards to monitor inquiry volumes, response times, aging, and trends.
- Assess reported issues for potential client impact and facilitate appropriate internal and external communications.
- Offer backup support to other members of the Servicing Oversight team as needed.
- Contribute to ad hoc projects and assist management with servicing oversight initiatives.
- Perform additional duties as assigned by management.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
