Mortgage Servicing Tax Specialist I

Bell Bank•Fargo, ND

About The Position

This position specializes in the servicing of 1-4 Family Mortgage secured loans. The role primarily involves processing the remittance and tracking of property taxes, as well as the cancellation of PMI (private mortgage insurance) and escrow waiver requests, along with other miscellaneous duties as assigned. This position will also assist in accurately preparing, reviewing, and analyzing all escrow accounts.

Requirements

Knowledge of rules, regulations, and policies relating to escrow accounts and mortgage insurance.
Detail oriented, organized, with excellent problem-solving and math skills.
Ability to prioritize, meet deadlines, and work independently.
Good communication skills for frequent interaction with other departments, lenders, customers, vendors, management, and various taxing authorities.
Ability to be flexible and adapt well to change.
Good research skills.

Responsibilities

Update and maintain position procedures.
Review investor requirements to ensure compliance with position duties.
Process daily, weekly, or periodic reports/duties including: Tax reports review, PMI monthly reconcilement, Escrow Waiver Request, PMI Cancellation Request.
Review and analyze escrow accounts according to the yearly schedule.
Assist customers in reviewing analysis statements and determining reasons for monthly escrow amount changes; send letters as needed and assist customers with inquiries.
Pay real estate taxes on all escrow accounts following the yearly schedule.
Review tax reports for corrections.
Handle customer inquiries regarding 1-4 Family 1st Mortgage loans.
Know by name and face as many customers and employees as possible, calling them by name as often as possible.
Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards.
Know, understand, and live the company values and bottom line.
Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations.
Ensure information security, including compliance with policies and standards which protect sensitive information.
Maintain prompt and reliable attendance.
Perform other duties as assigned.