Mortgage Servicing Systems Manager
About The Position
Utah Housing Corporation is accepting applications for the position of Mortgage Servicing Systems Manager. This opportunity is part of the Mortgage Servicing Department and plays an important role in supporting the department's systems, reporting, data analytics, training, and operational efficiency. The Servicing Systems Manager provides professional technical systems and data analytics administration while independently coordinating system functions and applying sound judgment, initiative, and decision-making authority to resolve complex servicing system issues. UHC's mission is to serve Utah's housing needs through finance and innovation. We are guided by core values of integrity, respect, communication, teamwork and collaboration, and growth and development, which shape how we work together and support the communities we serve. We are looking for someone who embodies these values and takes pride in contributing to a purpose-driven organization. This role offers a pay range between $67,620 to $88,462 annually, based on education and experience, and is an exempt position. The Servicing Systems Manager directs the System Analysts and oversees staff performing clerical duties related to process improvement, project implementation, and special assignments. This position works closely with Mortgage Servicing leadership, vendors, system providers, and technical support to ensure the effective use of UHC's servicing systems and resources.
Requirements
- Bachelor's degree in Information Systems, Computer Science, or a related field (or eight years of related experience may be substituted)
- Five years of previous work experience in systems administration and/or software quality assurance, including software and hardware troubleshooting
- Advanced knowledge of Microsoft Windows operating systems
- Advanced knowledge of Microsoft Office Suite
- Knowledge of MS SQL 2008
- Knowledge of Monarch
- Knowledge of intermediate AIP
- Strong data and analytics comprehension
- Familiarity with data analytics, programming, Power BI, MS Access, and ICE products
Responsibilities
- Supporting and administering multi-user servicing systems
- Evaluating existing and proposed systems
- Recommending hardware and software solutions
- Coordinating system installations, upgrades, maintenance, and security monitoring
- Directing System Analysts in troubleshooting hardware, software, connectivity, and system configuration issues
- Serving as a key resource for resolving complex servicing system challenges
- Coordinating important operational activities including year-end processing, compliance-related system updates, loan purge activities, and training for Mortgage Servicing staff
- Creating, analyzing, and maintaining reports used by UHC executives and department leadership, ensuring data integrity and supporting sound business decisions
- Identifying opportunities to improve workflows, streamline operations, and enhance employee efficiency
- Developing training materials
- Supporting staff development
- Assisting the Mortgage Servicing management team with special projects and other assigned duties
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What This Job Offers
Job Type
Full-time
Career Level
Manager
