Mortgage Servicing Specialist

Salal Credit Union • Seattle, WA

2d • $25 - $28 • Hybrid

About The Position

As a Mortgage Servicing Specialist, you'll play a key role in ensuring the accurate servicing of Salal Credit Union's real estate loan portfolio while delivering exceptional support to members, business partners, and internal teams. This position combines mortgage servicing expertise, problem-solving, and member service to help ensure loans are serviced accurately, timely, and in compliance with regulatory and investor requirements. You'll work closely with the Mortgage Servicing team to manage escrow administration, loan servicing functions, investor reporting, secondary market activities, and member inquiries. Success in this role requires strong attention to detail, excellent communication skills, and the ability to balance multiple priorities in a fast-paced environment.

Requirements

• At least one year of mortgage industry experience required.
• Strong customer service experience with the ability to communicate clearly and professionally by phone, in writing, and in person.
• Ability to manage multiple responsibilities, prioritize work effectively, and maintain accuracy in a high-volume environment.
• Analytical and problem-solving skills with the ability to independently research and resolve loan servicing issues.

Responsibilities

• Perform mortgage servicing activities such as payment processing, account reconciliation, loan recasts, ARM adjustments, payoff quotes, loan verifications, reconveyances, and documentation maintenance.
• Administer mortgage escrow accounts, including escrow analysis, property tax and insurance tracking, premium payments, and compliance with flood and hazard insurance requirements.
• Complete month-end servicing functions, including reporting, remitting, reconciling, and balancing mortgage portfolio activity.
• Support secondary market operations by monitoring commitments, delivering loans to investors, extending rate locks when necessary.
• Maintain accurate loan servicing records, process incoming servicing correspondence, generate required notices and disclosures, and assist members with questions regarding their mortgage accounts.

Benefits

• Competitive salary range for this role is $22.25-$31.15 per hour. This represents the entire base salary range for this position. Most candidates can expect a starting offer between $24.90-$27.60 per hour depending on experience.
• Ability to earn additional compensation through our profit-sharing bonus program.
• Comprehensive benefits include health, dental, and vision insurance. Our high deductible plan options include a health savings account (HSA) with annual company-paid contributions.
• Paid time off plans that include vacation, sick, and holiday time.
• Tuition reimbursement.
• 401(k) plan including an employer match.
• Monthly transportation subsidy.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed