Mortgage Servicing Representative

Truity Credit Union•Bartlesville, OK

1d•Onsite

About The Position

This position provides maintenance and support on mortgage loans after origination. Responsibilities include working with mortgage origination and other departments, servicing-related vendors, and members to deliver a high level Truity member experience. Staff is responsible for securing the mortgage loan vault and monitoring the location of Investor and Portfolio loan files by means of a check out system. This position is also responsible for collecting on delinquent Credit Union mortgage accounts; for counseling members to avoid future delinquencies; and for minimizing losses to the Credit Union.

Requirements

Regular attendance and timeliness are essential functions of this position.
While performing this job, the employee is regularly required to sit or stand for a significant period of time and perform functions that require manual dexterity.
The employee must occasionally reach above or below normal body position, stoop or bend, and carry, lift or move objects weighing up to 25 pounds.
A normal range of hearing, vision, and speech are required to effectively work with co-employees and members.
Follows regulatory and policy compliance requirements, which include those efforts in compliance with Bank Secrecy Act (BSA), Office of Foreign Asset Control (OFAC) and Anti-Money Laundering (AML) Regulations, Identity Theft Red Flags and other compliance related Policies.
This position also requires maintaining confidentiality regarding non-public information about our members and the Credit Union.
High school diploma or equivalent; supplemented with a minimum of one year of mortgage related or similar customer service experience, including preparatory experience.
Any combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.

Nice To Haves

Pursue opportunities for professional growth and development through training, education and self-study
Successfully complete all applicable compliance training and testing

Responsibilities

Actively listen and respond to direct member (internal and external) inquiries, suggestions, requests, and concerns
Work with servicing-related vendors to address member issues and ensure members receive a high level Truity Member Experience
Process payoffs, lien releases and re-conveyances accurately and timely
Onboard new loan files completely, accurately, and timely
Monitor and follow-up on missing loan documents from closing to complete file
Complete FRMAC fundings accurately and timely
Support members to complete loan modifications, recasts, and assumptions
Review and process tax, insurance, and escrow updates/requests/reports completely, accurately, and timely
Support department in ensuring year end reports and data are accurately updated
Perform loan maintenance and process adjustments, disbursements and communicate accurately and timely with members
Review and mail monthly statements for TPO/PCU loans
Provide support for duties pertaining to the Mortgage Relocation Subsidy Program
Service the HELOC portfolio from start to finish of servicing
Prepare and electronically submit documents requested for post-closing PMI, Investor Quality Control and Internal Control Audits
Assist in training other servicing representatives to ensure proper coverage within the department
Assist with monitoring and reconciling issues in the Mortgage Servicing Clearing Account and other relevant GLs
Complete daily custodial deposits and entries
Evaluate delinquent mortgage accounts to determine and instigate the appropriate action, i.e. correspondence, phone call, letter, attorney involvement, referral to foreclosure and document all action.
Work with the Credit Union’s legal consultants to provide data and prepare necessary documents required for legal action against delinquent members.
Adhere to FHLMC guidelines and timeliness when addressing delinquency relating to sold mortgages.
Perform other duties and responsibilities as assigned