Mortgage Servicing QC Analyst

ASCENDING • Richmond, VA

1d • Onsite

About The Position

We are seeking a highly motivated QC Analyst for an onsite contract role supporting five contact centers specializing in Homeownership Loan Servicing. The analyst will monitor a random sampling of calls daily, performing repetitive tasks with a consistent standard of excellence. This role requires integrity, attention to detail, and the ability to present call monitoring results in an accurate, unbiased, and professional manner.

Requirements

• Minimum 3 years of experience in single family mortgage servicing (default and/or performing loans).
• Extensive knowledge of single-family ICE(Intercontinental Exchange)/Black Knight Director system.
• Strong analytical skills with proven attention to detail.
• Ability to perform repetitive quality assurance tasks while providing consistently high-quality results.
• Excellent communication and reporting skills.

Nice To Haves

• Call monitoring or call quality assurance experience (highly desired, but not required).

Responsibilities

• Monitor and evaluate a random selection of calls each day across multiple contact centers.
• Provide thorough, unbiased, and accurate documentation of call quality results.
• Interpret call data to identify trends, issues, and opportunities for improvement.
• Ensure compliance with standard operating procedures, quality standards, and regulations.
• Maintain confidentiality and integrity in all tasks and communications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed