Full-Time - Mortgage Servicing Clerk

Firelands Federal Credit Union•Monroeville, OH

27d

About The Position

Are you highly organized, detail-oriented, and motivated by helping others? Join our Loan Operations team as a Mortgage Servicing Clerk, where you’ll play a key role in maintaining accurate member account records and providing exceptional service every day. At our Credit Union, you’re not just an employee—you’re part of a mission-driven team that puts people first. We offer a friendly, professional environment where your contributions truly matter. You’ll interact daily with members and staff, support essential lending operations, and help ensure seamless account servicing.

Requirements

High school diploma or equivalent required.
Excellent communication, professionalism, and member-focused attitude.
Reliable attendance and punctuality.
Ability to learn and apply Credit Union regulations, policies, and systems.
Sound judgment and the ability to maintain confidentiality at all times.
Must be bondable and meet all security requirements.

Nice To Haves

Experience in mortgage processing, title work, or back-end mortgage operations strongly preferred.
Extremely detail-oriented with strong organizational skills.
Ability to work independently and handle high-volume, time-sensitive tasks.
Proficiency with computers and office software (Microsoft Office, Adobe Acrobat, imaging scanners, etc.).
Ability to become a Notary Public (training/certification provided by the Credit Union).

Responsibilities

Provide prompt, accurate, and friendly assistance to members in person and by phone.
Maintain strict confidentiality regarding all member and Credit Union business.
Support the promotion of Credit Union products and services, including cross-selling as appropriate.
Scan, archive, and maintain electronic and hard-copy loan files.
Prepare and mail collection notices and consumer loan notices as needed.
Perform basic account maintenance and generate servicing reports.
Open, sort, and process incoming mail efficiently.
Assist with new account setup for indirect loan members.
Provide general clerical support to Loan Operations.
May assist with ATM/Debit/Credit Card processing, including issuing replacement cards and handling lost/stolen reports.
Greet and assist employees, members, vendors, and visitors; direct inquiries to the appropriate personnel.
Perform other duties as assigned while adhering to Credit Union policies, procedures, and regulatory guidelines.