Mortgage Loan Servicing Specialist
Atlantic Coast Mortgage•Fairfax, VA
7d•Onsite
About The Position
We are looking for a Mortgage Loan Servicing Specialist to join our servicing team at our headquarters in Fairfax, VA. The Loan Servicing Specialist plays a crucial role in managing and maintaining smooth and accurate processing of loan servicing activities.
Requirements
- Experience in mortgage servicing and banking operations is recommended
- Strong customer service background
- Detail-oriented with the ability to analyze information
- Excellent written and oral communication
- Proficiency in Microsoft Office with a focus on Excel
Responsibilities
- Interact across departments to promote a better customer experience throughout the servicing process
- Process borrower payments
- Process FHA Transfers, PMI Transfers, and Flood Certificate Transfers
- Reconcile purchase advices and interact with investors accordingly
- Process insurance mail
- Process escrow disbursements for taxes and insurance
- Show excellent customer service, handling inbound phone calls and emails from customers
- Provide necessary mortgagor loan data and/or documents to subservicer
- Support the Accounting department with remittance reconciliation research
- Maintain knowledge of industry regulations and guidelines
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
