Loan Servicing Specialist

CASE Credit Union • Lansing, MI

12d

About The Position

Responsible for receiving, reviewing, and processing loan packets for indirect car and merchant loans. Responsible for handling consumer credit disputes or related loan problems. Receives written credit disputed for Credit Bureaus, researches payment histories and related credit documents, and works to find satisfactory resolutions to problems. Corrects credit ratings and loan reporting as appropriate. Maintains records and statistics on assigned Department activities. Responsible for verifying auto loan payoffs and mailing out release of liens. Responsible for processing loan correction and skip a payment requests. Assists Vice President of Lending and Consumer Loan Servicing Manager with special projects and assignments as needed. Professionally assists members and vendors and notifies them as needed. Performs related clerical duties as required as well as answers and directs telephone calls. Completes related reports and records and maintains files.

Requirements

• High school graduate or equivalent.
• 6 months to a year of related experience preferred.
• Excellent communication and public relations skills.
• Solid math skills. Able to analyze accounts.
• Attentive to detail.
• Well organized.
• Ability to assist others.
• Able to use PC, calculator, phone, and all related business equipment.

Responsibilities

• Assumes responsibility for the effective and timely performance of processing functions and processing indirect loan packets.
• Assumes responsibility for establishing and maintaining professional business relations with members, institutions, and merchants.
• Assumes responsibility for establishing and maintaining effective coordination and working relations with Credit Union personnel and with management.
• Assumes responsibility for related duties as required or assigned.

Benefits

• CASE Credit Union offers affordable medical, dental, and vision and provides disability insurance and life insurance to our employees at no cost to them.
• We also provide tuition reimbursement for those who desire to continue their education while working with us.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees