Loan Servicing Specialist
About The Position
The Loan Servicing Specialist will report directly to the Loan Operations Manager. The primary responsibilities of this position include customer service, insurance servicing, secondary market servicing, processing payoff statements, maintaining adjustable rate indexes, performing annual escrow analysis, payment of escrow items, providing long-term guidance to borrowers as needed, and other duties requested to assist in the support of other bank activities. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Monitors all outstanding loan files requiring flood insurance to ensure adequate evidence of insurance is maintained at all times; communicate with customers as needed Monitor insurance reports, charge/refund force placed insurance at the loan levels as needed Monitor tax reports, provide any requested information Investor Reporting: Transfer sold loans in the core system, report loan activity monthly or daily as required, report delinquency information as required, remit funds to investors, monitor investor servicing requirements Prepare and issue payoff statements, review and process partial release requests Manage paid loan files, including the cancellation of tax tracking and active flood certs specific to the paid off loan Prepare and record mortgage releases, and record mortgage documents as needed Maintain variable and adjustable rate loan indexes in core system Review reports generated by core system in anticipation of rate adjustments, confirm that applicable borrower notices generate correctly Maintain ongoing communications with borrowers as warranted in providing long-term guidance Monitor, track, and schedule for property inspections, and order appraisals as needed Monthly escrow analysis: review and process the analysis, issue refunds as required Process and remit payment of escrow items timely Report to PMI companies, monitor for changing requirements, and file claims as warranted Research and respond to credit disputes Prepare various reports monthly and quarterly for the Board of Directors Provide customer service to both internal and external customers Process customer telephone payments using TEL, transfers, or other approved payment methods
Requirements
- High school diploma or equivalent
- One or more years of administrative experience.
- Efficient computer skills.
Responsibilities
- Monitors all outstanding loan files requiring flood insurance to ensure adequate evidence of insurance is maintained at all times; communicate with customers as needed
- Monitor insurance reports, charge/refund force placed insurance at the loan levels as needed
- Monitor tax reports, provide any requested information
- Investor Reporting: Transfer sold loans in the core system, report loan activity monthly or daily as required, report delinquency information as required, remit funds to investors, monitor investor servicing requirements
- Prepare and issue payoff statements, review and process partial release requests
- Manage paid loan files, including the cancellation of tax tracking and active flood certs specific to the paid off loan
- Prepare and record mortgage releases, and record mortgage documents as needed
- Maintain variable and adjustable rate loan indexes in core system
- Review reports generated by core system in anticipation of rate adjustments, confirm that applicable borrower notices generate correctly
- Maintain ongoing communications with borrowers as warranted in providing long-term guidance
- Monitor, track, and schedule for property inspections, and order appraisals as needed
- Monthly escrow analysis: review and process the analysis, issue refunds as required
- Process and remit payment of escrow items timely
- Report to PMI companies, monitor for changing requirements, and file claims as warranted
- Research and respond to credit disputes
- Prepare various reports monthly and quarterly for the Board of Directors
- Provide customer service to both internal and external customers
- Process customer telephone payments using TEL, transfers, or other approved payment methods
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
