Mortgage Servicing Specialist

Xtend-posted 3 days ago
Full-time • Entry Level
Grand Rapids, MI
101-250 employees
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Xtend is seeking a Mortgage Servicing Associate to support daily mortgage servicing operations for credit union clients. This role is responsible for processing mortgage payments, escrow transactions, investor reporting, and end-of-month balancing while ensuring accuracy, compliance, and excellent service. What is Xtend? Xtend is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a multitude of services to these credit unions that allow them to serve their members including bookkeeping, back-office support, and contact center services. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!

  • Process daily mortgage payments and deposits
  • Handle escrow disbursements (taxes, insurance, PMI)
  • Post payments and process sold loan activity
  • Complete month-end participation processing and balancing
  • Communicate with credit unions via Zendesk, email, and phone
  • Maintain accuracy, confidentiality, and compliance
  • High school diploma or equivalent required
  • Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.
  • Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
  • Strong attention to detail and data entry skills
  • Excellent written and verbal communication
  • Ability to handle confidential financial information
  • Able to make sound decisions and use good judgment when handling challenges.
  • Discreet and able to handle confidential information appropriately.
  • Reliable, with regular and predictable attendance.
  • Positive, professional, and team-oriented in all interactions.
  • Able to communicate effectively with diverse audiences in person, over the phone, and in virtual settings.
  • 1+ year mortgage servicing experience preferred
  • CUBASE experience preferred
  • Opportunity to support credit unions nationwide and make a meaningful impact for members
  • A collaborative environment aligned with cooperative values
  • Continuous learning through hands-on experience with CUBASE and industry-leading tools
  • Unlimited growth potential
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