Mortgage Servicing Specialist
About The Position
Xtend is seeking a Mortgage Servicing Associate to support daily mortgage servicing operations for credit union clients. This role is responsible for processing mortgage payments, escrow transactions, investor reporting, and end-of-month balancing while ensuring accuracy, compliance, and excellent service. What is Xtend? Xtend is a Credit Union Service Organization (CUSO) that is owned by its credit union clients that we support. We offer a multitude of services to these credit unions that allow them to serve their members including bookkeeping, back-office support, and contact center services. Join us and help advance a mission-driven cooperative culture built on innovation and industry leadership!
Requirements
- High school diploma or equivalent required
- Self-motivated, organized, and capable of managing multiple tasks in a fast-paced environment.
- Proficient with Microsoft Office (Outlook, Word, Excel, PowerPoint).
- Strong attention to detail and data entry skills
- Excellent written and verbal communication
- Ability to handle confidential financial information
- Able to make sound decisions and use good judgment when handling challenges.
- Discreet and able to handle confidential information appropriately.
- Reliable, with regular and predictable attendance.
- Positive, professional, and team-oriented in all interactions.
- Able to communicate effectively with diverse audiences in person, over the phone, and in virtual settings.
Nice To Haves
- 1+ year mortgage servicing experience preferred
- CUBASE experience preferred
Responsibilities
- Process daily mortgage payments and deposits
- Handle escrow disbursements (taxes, insurance, PMI)
- Post payments and process sold loan activity
- Complete month-end participation processing and balancing
- Communicate with credit unions via Zendesk, email, and phone
- Maintain accuracy, confidentiality, and compliance
Benefits
- Opportunity to support credit unions nationwide and make a meaningful impact for members
- A collaborative environment aligned with cooperative values
- Continuous learning through hands-on experience with CUBASE and industry-leading tools
- Unlimited growth potential
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
101-250 employees
