Mortgage Servicing Assistant-46355

Eastman Credit Union•Kingsport, TN

12d•Onsite

About The Position

Eastman Credit Union is now hiring a Mortgage Servicing Assistant! Our ideal candidate will conduct themselves in a way that reflects our high standards of professionalism and customer service. These standards include excellent communication skills, leadership ability, self-awareness, and flexibility. We search for candidates that reflect integrity, loyalty, and dedication in everything they do. Eastman Credit Union offers competitive pay and benefits, promotional opportunities, and a culture that is hard to beat! We have high expectations for performance and want employees who can rise to the challenge.

Requirements

Proficiency in the use of the core system (OSI/DNA), loan origination system (Encompass), storage system (Nautilus), and cView.
Ability to adhere to The Gramm-Leach-Bliley Act requirements when providing services.

Nice To Haves

Excellent communication skills
Leadership ability
Self-awareness
Flexibility
Integrity
Loyalty
Dedication

Responsibilities

Ensure Mortgage and Equity Loans are efficiently and accurately serviced and maintained from closing to payoff.
Provide excellent member service.
Research member inquiries as requested and respond in a timely manner and according to compliance rules and regulations.
Manage taxes, insurance, flood insurance, Private Mortgage Insurance, and force-placed insurance.
Manage requests for changes to payments or escrow.
Manage adjustable rate changes.
Conduct annual escrow analysis.
Manage the flow of documentation from closing to final payment.
Manage paid loans.
Assist with the release of post-closing related funds (Funds Held, Purchase Plus, Texas Home Improvement).
Manage partial releases, subordinations, and assumptions.
Monitor group inbox and ACD line.
Post-closing government loan maintenance.
Adhere to regulations related to mortgage lending, including but not limited to: Regulation Z, Periodic Statement Requirements, Adjustable-rate Disclosures and Requirements, Ability to Repay, Right of Rescission, Home Mortgage Disclosure Act (HMDA), Regulation X, Error Resolution Procedures / Requests for Information, Force Placed Insurance, Homeownership Counseling, Regulation B, Appraisal Delivery, Qualified Mortgages, TILA RESPA, Fair Credit Reporting Act/FACTA, Equal Credit Opportunity Act, Right to Financial Privacy Act.
Prepare and provide loan payoff statements for closing agents and members.
Manage flood insurance.
Manage returned mail and contact members for new addresses.
Request annual property tax bills, verify for accuracy, update in core and pay municipalities.
Update and pay homeowner’s insurance, flood insurance and PMI premiums and ensure all declarations pages are prepared for imaging.
Monitor and terminate PMI when loan reaches 80% LTV.
Conduct monthly and annual escrow analysis, review file, discuss with members overages/shortages and adjust escrow payments accordingly.
Approve mailing of letters.
Safeguard member’s sensitive data.
Track and monitor Flood Zone and Flood Insurance requirements for all escrowed and non-escrowed loans.
Verify vendor lists for cancelled and paid off loans to correspond with our core system.
Initiate Force Placed (Hazard or Flood) Insurance on loans when members fail to obtain.
Respond to all member and staff inquiries concerning any aspect of servicing mortgage loans.
Respond to, research and correct all payment issues.
Work with Asset Recovery to determine insurance needs on ECU foreclosed properties.
Coordinate with members and staff regarding insurance checks for property damage.
Ensure property damage is repaired before releasing funds.
Ensure handling requirements for special loan types (FNMA, VA, FHA and USDA) are adhered to.
Post-closing government loan maintenance, including obtaining guarantees, paying upfront premiums, monthly/annual premiums, monthly reporting requirements.
Establish escrow accounts on established loans at member’s request.
Prepare member requests to cancel escrow for manager review and cancel in accordance with regulatory requirements.
Test updates to core operating system for processes/transactions relating to servicing mortgage loans.
Use the Mortgage Payment Report to calculate and change all biweekly and monthly pre-authorizations for mortgage payments.
Manage incoming documentation.
Manage paid loans. Release recorded deed of trust/mortgage and cancel life of loan tracking.
Manage name change requests.
Manage post closing related funds release.
Manage requests for partial releases, subordinations, assumptions.
Manage adverse action folder in Encompass, print and mail statements of denial as needed.
Manage mortgage vault, including opening/closing, scanning, parking, filing.
Monitor group inbox ([email protected]) and answer calls on ACD line (x7325).
Identify and manage risks within the department.