Mortgage Sales Manager

BLACK HILLS FEDERAL CREDIT UNION•Sioux Falls, SD

20h•Onsite

About The Position

The Mortgage Sales Manager will be responsible for managing all aspects of the credit union’s mortgage sales team. The primary focus will be to lead and manage the mortgage sales team, develop loan programs, implement sales strategies, and align staff duties with business goals. BHFCU has a fundamental belief that they can and will improve lives, rooted in the centuries-old credit union philosophy of people helping people. They maintain a simple premise that those they interact with will receive equal and just treatment, devoid of intolerance, false judgment, racism, or discrimination of any kind. Their mission, "We Improve Lives," empowers them to serve the greater good and to make a difference in their world. Their cooperative structure creates a cycle of mutual assistance towards the common goal of the financial well-being of members. At BHFCU, they’re committed to improving the lives of their members every day, and they look for people who share that passion. Their onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

Requirements

Familiarity with the credit union industry’s philosophy, products, and services.
Extensive knowledge of mortgage industry underwriting standards, mortgage loan portfolio management, mortgage portfolio servicing, mortgage pricing as well as collections and foreclosure processes.
Extensive knowledge of all mortgage regulatory requirements that affects or may affect the Credit Union.
Extensive knowledge of FHA, VA, SD housing loans as well as residential secondary mortgage market and its investors.
A sighted person to effectively review documents.
Ability to communicate verbally and in writing with staff, members and vendors.
Ability to perform necessary computer-related input.
Limited mobility required.
Requires the ability to work flexible hours.
Ability to understand and follow complex written and oral instructions.
Ability to comprehend complex functions and procedures and to be able to disseminate that knowledge in a clear and understandable format to others.
Ability to express oneself, clearly and concisely, both orally and in writing.
Ability to prepare and maintain confidential records and reports.
Ability to gather, assemble, correlate, and analyze facts and develop solutions.
Ability to analyze statistics and financial data.
Ability to assess needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible.
Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
Ability to present a professional and personable personality that communicates to members and visitors that the credit union is a professional financial institution.
Bachelor’s degree in Business, Finance, or related field (preferred); equivalent experience will be considered.
Minimum of three years of related experience in mortgage sales or lending.
Strong leadership and communication skills are a must.
Robust knowledge of mortgage industry regulations and trends with a proven track record of achieving sales targets.
Is able to bend, sit, and stand in order to perform primarily sedentary work with limited physical exertion and occasional lifting of up to 10 lbs.
Must be capable of climbing / descending stairs in an emergency situation.
Must be able to operate routine office equipment including computer terminals and keyboards, telephones, copiers, facsimiles, and calculators.
Must be able to routinely perform work on computer for an average of 6-8 hours per day, when necessary.
Must be able to work extended hours or travel off site whenever required or requested by management.
Must be capable of regular, reliable and timely attendance.
Must be able to routinely perform work indoors in climate-controlled shared work area with minimal noise.
Must be able to perform job functions independently or with limited supervision and work effectively either on own or as part of a team.
Must be able to read and carry out various written instructions and follow oral instructions.
Must be able to complete basic mathematical calculations, spell accurately, and understand computer basics.
Must be able to speak clearly and deliver information in a logical and understandable sequence.
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public.
Must be able to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and/or fast pace.
Must be able to effectively handle multiple, simultaneous, and changing priorities.
Must be capable of exercising highest level of discretion on both internal and external confidential matters.

Responsibilities

Lead mortgage lending team to meet or exceed production goals; to continuously improve the profit contribution to the Credit Union from the residential mortgage line of business and/or the level of mortgage services for the membership.
Implement and promote mortgage product and service offerings to meet members’ needs.
Develop and execute effective sales strategies to achieve production goals established by management.
Work closely with loan originators to structure mortgage transactions within credit and pricing parameters.
Monitor team performance, including loan volume, quality, and member satisfaction.
Work cross-functionally to manage the mortgage pipeline and to ensure mortgage closings are timely and in compliance with regulations, policies, and procedures.
Lead the mortgage lenders in business development efforts.
Provide ongoing coaching, mentoring, and professional development opportunities to enhance skills and knowledge.
Assist the Vice President Mortgage Lending with respect to recommendations for hires, terminations, promotions, transfers, performance appraisals, and training and development.
Also assist the Vice President Mortgage Lending with the interpretation of credit union rules and policies for department personnel.
Conduct all personnel functions in accordance with applicable statutes (e.g., EEO, OSHA, Fair Labor, etc.).
Remain current on changes within the legal, regulatory, economic, competitive, and technology environments that may affect the real estate lending function.
Recommend management new products, services or technology that will benefit our membership.
Ensure lending procedures are in compliance with applicable federal and state regulations.
Maintain organizational structure established by President.
Organize staff personnel into effective and efficient work groups.
Ensure that direct reports are granted proper authority and responsibility to carry out assigned functions.
Review work systems to reduce duplication of effort and unnecessary work.
Assist in the establishment, maintenance, and monitoring of internal controls, as well as policies and procedures for the real estate lending area.
Responsible for the development of department budget consistent with the strategic plan and overall Credit Union budget.
Prepare standardized reports as directed by Vice President of Mortgage Lending.
Collaborate with marketing and business development teams to enhance lead generation and member acquisition.
Cross-sell and refer other BHFCU, BHIS and BHFCU Insurance Services products and services.
Perform other duties as may be assigned by Vice President Mortgage Lending.