Mortgage Retention Specialist

Alterna Savings•Ottawa, ON

About The Position

The Mortgage Retention Specialist supports Alterna’s Retail division by providing its membership with excellence in service and advice pertaining to residential mortgage financing and where possible identifies opportunities for referrals to its retail division for personal loans, locs, account packages, investment and wealth management products and services. The mortgage Retention Specialist is responsible for the entire mortgage renewal journey with a goal of retaining and growing the mortgage business. They are responsible for outreach and connection of their book of business with a goal of upselling identifying additional opportunities and deepening member relationships.

Requirements

Post-secondary education and related experience in a financial institution
Experience in a member service-related position at Alterna Savings or at another financial institution
5 years of credit granting/recommending experience for loans, lines of credit and residential mortgages
Experience and knowledge of the mortgage brokerage industry
Sound knowledge of CMHC and Genworth guidelines
Proven sales experience
Excellent analytical and creative problem-solving skills to systematically identify analyze and resolve complex member issues/problems
Effective interpersonal, communication and teambuilding skills
A commitment to excellence in the delivery of member/client service
Ability to identify opportunities for sales and referrals
Ability to work independently, professionally and under pressure
Developed writing skills sufficient to communicate detailed factual information to members and various department or partners
Extensive knowledge of processing and procedures loans and mortgages
Sound lending judgment
Sound knowledge of various computer applications including Excel, Word, Wealthview
Proficient use of financial planning calculators
Share knowledge with peers and call upon others’ knowledge and experience as required
Expert knowledge of Mortgage products, payments

Nice To Haves

Bilingual (English & French)

Responsibilities

Responsible for ensuring retention of existing mortgage business within a specified target rate
Shall adhere to established risk management practices throughout the mortgage renewal and retention process. This includes assessing member circumstances for financial suitability, ensuring compliance with regulatory requirements, and escalating any identified risks
Ability to up sell and cross sell through opportunity spotting additional member solutions including credit, investment and banking products and services and achieving assigned sales targets
Accountable for ensuring mortgage business remains with Alterna by negotiating and offering competitive rates
Excellent understanding of all Alterna credit and deposit products
Provides mentoring/guidance to branch retail staff to assist them with closing the member solution
Subject matter expert in loan and mortgage solutions with strong knowledge of industry and competition
Completion of the monthly mortgage renewal lists including automatic renewals as well identifying opportunities to increase member mortgage balances by assisting members with residential mortgage refinancing requirements.
Effective management of member requests for mortgage payouts and mortgage information
Understands and adheres to all regulatory and audit requirements
Work in collaboration with Retail Division, Business Development,
Provides education and advice to members on transactional banking and investment and credit situations