Retention Specialist

Corpay•Brentwood, TN

1d•Hybrid

About The Position

Corpay wants to hire a Retention Specialist within our NA Fuel division. This position falls under our Comdata line of business and is located in Brentwood, TN. In this role, you will support all customer needs by handling day-to-day client inquiries via inbound and outbound calls, emails, and other communication channels. Client loyalty is the primary focus and measure of success. Creating a reliable customer experience by anticipating client needs, resolving issues quickly, and maximizing the value of Corpay products and services. Serving as the client advocate and single point of contact for complex issues, while recommending best practices, cross-selling opportunities, and collaborating with internal teams to drive loyalty. You will report to the Supervisor of Account Management and work with other internal teams.

Requirements

High school diploma: some college preferred
2+ years of customer service and client support experience
Reliable, adaptable, and quick to learn new systems and products
Skilled in issue resolution, account management, and proactive problem-solving
Strong customer care with empathy and focus on client satisfaction
Proficient with basic computer applications; typing speed 30+ wpm

Responsibilities

Creating and maintaining client loyalty across diverse customer needs and roles.
Handling Corpay-specific products, systems, and processes with expertise.
Resolving customer issues and inquiries through one-call resolution with full accountability.
Demonstrating tenacity in troubleshooting and ensuring a seamless customer experience.
Contacting clients proactively to prevent service disruptions and resolve issues quickly.
Conducting planned and unplanned outreach to support client experience and loyalty.
Activating Corpay products and services while serving as a trusted advisor.
Recommending best practices to optimize customer use of Corpay products and services.
Training customers by phone or web to implement products or onboard new users.
Researching and resolving credit-related issues, including billing, reconciliation, and write-offs.
Optimizing account setups and product usage to maximize client value.
Acting as the single point of contact across multiple departments to resolve complex needs.
Complete proactive outbound outreach through Gameplan to support account management, customer retention, and early issue resolution.