Mortgage Retail Sales Consultant (SAFE)

Wells Fargo & Company•Virginia Beach, VA

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role solicits residential mortgages, produces compliant loans, and provides excellent customer service. The consultant builds relationships with realtors, builders, financial professionals, bank stores, past customers, and other referral sources, while maintaining visibility for Wells Fargo Home Mortgage and staying informed about mortgage-industry developments in the assigned market. The position receives customer applications, quotes rates and points, completes registration and lock-in follow-up, and analyzes mortgage products according to client needs. It reviews low- to moderately complex financial and credit data to match customers with suitable loan programs and risk levels. The consultant informs customers about programs, rates, policies, underwriting requirements, and procedures, and maintains timely, proactive communication. The role also requires understanding appraisals, title reports, and real estate transactions, and pursuing company training to build knowledge of products, policies, procedures, and underwriting requirements. This is a SAFE position involving customer contact and duties that may include offering or negotiating terms or taking applications for dwelling-secured transactions. Employment requires compliance with the S.A.F.E. Mortgage Licensing Act and related regulations, including acceptable background investigation results. SAFE registration is required at employment; Wells Fargo initiates registration after the start date. Loan Originators must meet applicable Consumer Financial Protection Bureau qualification requirements and Wells Fargo policies, including standards for financial responsibility, character, financial fitness, and criminal background. A current credit report is used in the financial-responsibility evaluation, but a credit score is not included. Ongoing regulatory requirements may include additional screening. Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. Pay complies with applicable minimum-wage laws.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
SAFE registration at the time of employment and compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and applicable Wells Fargo policies, including financial responsibility, character, financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills.
Experience with retail residential mortgages and purchase fundings over the past 12 months referred primarily from established, local, or external sources.
Experience educating clients on various mortgage programs.
Excellent verbal, written, and interpersonal communication skills.
Mortgage industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Bilingual speaking proficiency in Spanish and English.
Customer service experience.

Responsibilities

Solicit residential mortgage loans from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain marketplace visibility for Wells Fargo Home Mortgage and stay informed about mortgage-industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adherence to applicable functional-area policies, procedures, compliance requirements, and loan-generation practices.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, and complete registration and lock-in follow-up activities.
Analyze and offer mortgage loan products based on client needs.
Review and analyze low- to moderately complex financial and credit data, matching customer needs with an appropriate loan program and level of risk.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain client satisfaction and loan quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, and ongoing regulatory requirements.
Provide reliable transportation and work nights, weekends, and/or holidays as needed or scheduled.