Mortgage Retail Sales Consultant (SAFE)

Wells Fargo•Richmond, VA

About The Position

Wells Fargo is hiring a Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. The role solicits residential mortgages from various sources and produces compliant, high-quality loans while providing excellent customer service. It builds relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources, while maintaining visibility for Wells Fargo Home Mortgage in the marketplace and staying informed about mortgage-industry trends in the assigned market. The consultant presents loan-production recommendations and exercises some independent judgment while developing understanding of and adherence to Mortgage Retail Sales policies, procedures, compliance requirements, and loan-generation practices. The role involves understanding appraisals, title reports, and real-estate transactions; receiving customer applications; quoting rates and points; completing registration, lock-in, and follow-up activities; and analyzing customer needs to recommend appropriate mortgage products and risk levels. The consultant reviews low- to moderately-complex financial and credit data, communicates programs, rates, policies, underwriting requirements, and loan procedures, and maintains customer satisfaction through timely, proactive communication. Training is available to build knowledge of company products, policies, procedures, and underwriting requirements. This SAFE position may involve customer contact, offering or negotiating terms, and/or taking applications for dwelling-secured transactions. Employment is contingent on meeting applicable SAFE Mortgage Licensing Act and Regulation Z Loan Originator requirements, including registration, background and other regulatory standards. Reliable transportation is required, as is the ability to work nights, weekends, and/or holidays as needed or scheduled. Compensation includes an hourly base pay rate that meets or exceeds applicable minimum-wage requirements, with the opportunity to earn additional commission. Eligible employees may access Wells Fargo benefit plans and programs.

Requirements

At least 2 years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
SAFE registration is required at the time of employment; Wells Fargo initiates the process after the employment start date.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and applicable Wells Fargo policies, including financial responsibility, character, general financial fitness, and criminal-background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills.
Experience with retail residential mortgages and purchase fundings over the past 12 months referred primarily from established, local, or external sources.
Experience educating clients on various mortgage programs.
Excellent verbal, written, and interpersonal communication skills.
Mortgage-industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Bilingual speaking proficiency in Spanish and English.
Customer-service experience.

Responsibilities

Solicit residential mortgages from various sources.
Produce compliant, high-quality loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage-industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while learning and adhering to applicable policies, procedures, and compliance requirements.
Understand real-estate appraisals, title reports, and real-estate transactions.
Receive customer applications, quote rates and points, and complete registration, lock-in, and follow-up activities.
Analyze client needs and offer appropriate mortgage products.
Review and analyze low- to moderately-complex financial and credit data, matching customer needs with an appropriate loan program and level of risk.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain customer satisfaction and loan quality through timely, proactive communication.
Pursue Wells Fargo training offerings to increase knowledge of products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, and ongoing regulatory requirements.
Follow applicable risk and compliance programs, policies, and procedures; escalate and remediate issues as appropriate.
Work nights, weekends, and/or holidays as needed or scheduled.