Mortgage Retail Sales Consultant (SAFE)

Wells Fargo Bank•Chesapeake, VA

12h

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Consultant in Consumer Lending as part of Home Lending. The role solicits residential mortgages from various sources, produces compliant, high-quality loans, and provides excellent customer service. The consultant builds relationships with realtors, builders, financial professionals, bank stores, past customers, and other sources while maintaining visibility in the marketplace and keeping informed about mortgage industry trends in the assigned market. The position involves receiving customer applications, quoting rates and points, completing follow-up activities related to registration and lock-in, and analyzing and offering mortgage products suited to customer needs. The consultant reviews low- to moderately complex financial and credit data, explains Wells Fargo programs, rates, policies, underwriting requirements, and loan procedures, and maintains timely, proactive communication. The role also requires understanding appraisals, title reports, and real estate transactions, exercising some independent judgment, and pursuing training to build knowledge of company products, policies, procedures, and underwriting requirements. This SAFE position may involve offering or negotiating terms or taking applications for dwelling-secured transactions. Employment requires SAFE registration, compliance with the S.A.F.E. Mortgage Licensing Act and related regulations, and meeting Loan Originator qualification requirements under Regulation Z and applicable Wells Fargo policies. Ongoing employment is contingent on meeting these requirements and applicable background, financial responsibility, character, and regulatory standards. Reliable transportation is required, and work may include nights, weekends, or holidays as needed or scheduled. Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. Eligible employees may receive the benefits described in the posting.

Requirements

2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
SAFE registration at the time of employment; Wells Fargo initiates the registration process after the employment start date.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements and comply with related Wells Fargo policies.
Meet applicable financial responsibility, character, general financial fitness, and criminal background standards, including ongoing regulatory requirements and any additional screening.
Reliable transportation.
Availability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Basic Microsoft Office skills.
Experience with retail residential mortgage, including purchase fundings over the past 12 months referred primarily from established local or external sources.
Experience educating clients on various mortgage programs.
Excellent verbal, written, and interpersonal communication skills.
Mortgage industry experience.
Knowledge and understanding of sales prospecting and generating referrals.
Experience developing and cultivating professional relationships.
Bilingual speaking proficiency in Spanish and English.
Customer service experience.

Responsibilities

Solicit residential mortgages from various sources and produce compliant, high-quality loans while providing excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise some independent judgment while learning and adhering to functional policies, procedures, and compliance requirements.
Understand real estate appraisals, title reports, and real estate transactions.
Receive customer applications, quote rates and points, complete follow-up activities related to registration and lock-in, and analyze and offer mortgage loan products based on client needs.
Review and analyze low- to moderately complex financial and credit data, matching customer needs with an appropriate loan program and level of risk.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain client satisfaction and quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, and ongoing regulatory requirements.
Use reliable transportation and work nights, weekends, and/or holidays as needed or scheduled.