Mortgage Retail Sales Consultant (SAFE)

Wells Fargo & Company•Minneapolis, MN

About The Position

At Wells Fargo, a Mortgage Retail Sales Consultant (SAFE) creates sales opportunities with mortgage retail clients and prospects, and identifies, acquires, and grows relationships within a target market. The role handles moderately complex assignments and uses independent judgment within established guidance to achieve measurable business, customer, risk, and operational outcomes. The consultant solicits residential mortgages, produces compliant loans, and provides strong customer service. They build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources, while maintaining visibility for Wells Fargo Home Mortgage and awareness of mortgage-industry developments in the assigned market. The role involves receiving customer applications, quoting rates and points, completing registration and lock-in follow-up, and analyzing and recommending mortgage products based on client needs and risk. This is a SAFE position involving customer contact and duties that may include offering or negotiating terms and/or taking applications for dwelling-secured transactions. Employment requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations, including acceptable background investigation results and Loan Originator requirements under Regulation Z. SAFE registration is required at employment; Wells Fargo initiates the process after the employee's start date. Candidates must meet applicable Consumer Financial Protection Bureau qualification requirements and ongoing regulatory requirements. The position also requires reliable transportation and the ability to work nights, weekends, and/or holidays as needed or scheduled. Compensation includes an hourly base pay rate that meets or exceeds applicable minimum wage requirements, with the opportunity to earn additional commission. Eligible employees may receive a comprehensive benefits package.

Requirements

2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through work experience, training, military experience, or education.
SAFE registration is required at the time of employment.
Meet Consumer Financial Protection Bureau Loan Originator qualification requirements, including applicable financial responsibility, character, general financial fitness, and criminal background standards.
Meet ongoing regulatory requirements, including additional screening if necessary.
Reliable transportation.
Ability to work nights, weekends, and/or holidays as needed or scheduled.

Nice To Haves

Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources.
Experience with sales prospecting and generating referrals.
Experience applying consumer lending, credit management, and customer contacts in a business environment.
Experience applying facilitation, home mortgages, and loan closings in a business environment.
Experience applying loan processing, loan servicing, and mortgage banking in a business environment.
Experience with mortgage licensing, mortgage sales, and mortgage servicing in a business environment.
Experience with real estate, real estate lending, and real estate transactions in a business environment.
Experience applying relationship building, retail sales, and sales pipeline management.

Responsibilities

Solicit residential mortgages from various sources.
Produce high-quality, compliant loans and provide excellent customer service.
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources.
Develop and maintain visibility for Wells Fargo Home Mortgage in the marketplace and stay informed about mortgage-industry trends and developments in the assigned market.
Present recommendations for producing loans and exercise independent judgment while learning and adhering to functional-area guidance, policies, procedures, and compliance requirements.
Understand real estate appraisals, title reports, and real estate transactions; receive customer applications, quote rates and points, and complete registration and lock-in follow-up activities.
Analyze and offer mortgage loan products based on client needs.
Review and analyze low- to moderately complex financial and credit data, matching customer needs with an appropriate loan program and risk level.
Inform prospective and existing customers about mortgage programs, rates, policies, underwriting requirements, and loan procedures.
Maintain customer satisfaction and loan quality through timely, proactive customer communication.
Pursue Wells Fargo training to increase knowledge of company products, policies, procedures, and underwriting requirements.
Meet SAFE registration, Loan Originator qualification, and ongoing regulatory requirements.