Mortgage Retail Sales Consultant (SAFE)

Wells Fargo & Company•Chicago, IL

3d•Onsite

About The Position

Wells Fargo is seeking a Mortgage Retail Sales Consultant (SAFE) in Consumer Lending as part of Home Lending. In this role, you will participate in soliciting residential mortgages from various sources, produce high-quality, compliant loans, and provide excellent customer service. You will build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources. You will also develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace and stay informed of mortgage industry trends and developments. You will present recommendations for producing loans, exercise independent judgment, and adhere to functional area policies, procedures, and compliance requirements. Understanding real estate appraisals, title reports, and real estate transactions is crucial. You will receive customer applications, quote rates and points, complete follow-up activities, analyze and offer mortgage loan products based on client needs, and review financial and credit data to match customer needs with appropriate loan programs and risk levels. You will inform prospective and existing customers about Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures, ensuring timely and proactive customer communication and maintaining a high standard of client satisfaction. Pursuing Wells Fargo training offerings to increase knowledge of company products, policies, procedures, and underwriting requirements is also part of the role. This SAFE position involves customer contact and duties that may include offering/negotiating terms and/or taking an application for a dwelling-secured transaction, requiring compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and related regulations. Ongoing employment is contingent upon meeting these requirements, including acceptable background investigation results and meeting Loan Originator (LO) qualification requirements under Regulation Z.

Requirements

2+ years of Mortgage Retail Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, or education
Compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations
Meeting Loan Originator (LO) qualification requirements under Regulation Z, including applicable financial responsibility, character, general financial fitness and criminal background standards
Ability to lift 20+ pounds
Reliable transportation

Nice To Haves

Basic Microsoft Office skills
Documented retail residential mortgage fundings over the past 12 months referred primarily from established, local, external sources
Excellent verbal, written, and interpersonal communication skills
Mortgage industry experience
Knowledge and understanding of sales prospecting and generating referrals
Experience developing and cultivating professional relationships
Customer service experience
Bilingual speaking proficiency in Chinese (Cantonese)/English
Bilingual speaking proficiency in Tagalog/English

Responsibilities

Solicit residential mortgages from various sources
Produce high quality loans which are compliant and provide excellent customer service
Build relationships with realtors, builders, financial professionals, bank stores, past customers, and other non-traditional sources
Develop and maintain a high degree of visibility for Wells Fargo Home Mortgage in the marketplace; stay informed of mortgage industry trends and developments in the assigned market
Present recommendations for producing loans and exercise some independent judgment while developing understanding of and adherence to Mortgage Retail Sales functional area, policies, procedures, compliance requirements, and generating loans
Understand real estate appraisals, title reports, and real estate transactions
Receive customer applications, quote the rate and points, and complete follow-up activities with the registration lock-in
Analyze and offer mortgage loan products based on client needs
Review and analyze low to moderately complex financial and credit data
Match customer needs with an appropriate loan program and level of risk
Inform prospective and existing customers of Wells Fargo Home Mortgage programs, rates, policies, underwriting requirements, and loan procedures
Maintain high standard of client satisfaction and quality by ensuring timely and proactive customer communication
Pursue Wells Fargo training offerings to increase knowledge of company products, policies and procedures, and underwriting requirements