Mortgage Resolutions Spec III

Old National Bank•Evansville, IN

3d•$18 - $30•Onsite

About The Position

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values.

Requirements

Minimum of 3 years of experience in mortgage loan servicing or a related field.
Knowledge of mortgage loan documents and regulations.
Strong customer service skills with a positive, team-oriented attitude.
Moderate expert computer skills with working knowledge of Microsoft Office products.
Ability to analyze servicing issues, root causes and effective resolutions.
Clear, concise written and verbal communication with borrowers, internal partners and leadership.
Adapt quickly and respond effectively to change.
Support daily workflows, assist peers, and collaborate across departments to resolve issues.

Responsibilities

Serve as a subject matter expert on mortgage servicing customer calls and research methods.
Assist customers with inquiries including escrow, payment transactions, ARM changes, payoff requests, and other servicing matters.
Coordinate problem resolution with appropriate internal departments.
Handle inbound and outbound calls to resolve customer inquiries and return internal requests.
Assist customers with online banking and the Black Knight system, including setup, changes, and maintenance of mortgage information.
Initiate and coordinate necessary corrections or updates with credit reporting agencies when discrepancies are identified.
Maintain documentation and tracking related to credit reporting disputes to support audits, quality control, and compliance reviews.
Demonstrate willingness to act quickly, learn continuously, and adjust to changing priorities.
Leverage individual strengths and those of team members to support both internal and external client needs.
Identify opportunities for improvement and seek insight from multiple sources to generate effective solutions.
Unite others toward common goals and collaborate across teams.
Place organizational goals above individual or team priorities.
Review, research, and resolve credit reporting disputes in accordance with regulatory requirements, internal policies, and established timelines.
Analyze mortgage servicing records, payment histories, and supporting documentation to determine the accuracy of reported credit information.