Mortgage QA Specialist I

Park National Bank•Newark, OH

1d•Onsite

About The Position

This position is responsible for verifying loan information on the core system aligns with appropriate e-file loan documents for accuracy. The role involves generating and monitoring reports, resolving exceptions, and maintaining documentation. The specialist will stay updated on mortgage loan product characteristics, apply government regulations and bank guidelines, and analyze retail loan products according to the corporate compliance checklist. They will also enlist stakeholders for information, develop and assess test plans, and adhere to compliance and risk management requirements. The role emphasizes delivering excellent customer service and performing other duties as assigned.

Requirements

High School Diploma or equivalent required
Interpersonal/Customer Service Skills
Written and Verbal Communication
Ability to understand and follow directions
Adaptable to change
Basic Computer Skills
Organizational Skills/Detail Oriented
Problem/Situation Analysis
Ability to influence others
Ability to build collaborative relationships
Ability to work as part of a team
Ability to work independently

Nice To Haves

2 Years of mortgage experience preferred

Responsibilities

Verify loan information on the core system aligns with appropriate e-file loan documents for accuracy
Generate and monitor reports, resolve exceptions according to department procedures, and maintain thorough documentation of all decisions.
Maintain up to date knowledge of mortgage loan product characteristics and apply accordingly to identify incorrect information and communicate any mapping, training or operational issues to supervisor.
Accurately interpret and apply applicable government regulations and bank guidelines (RESPA, Reg Z, Homeowners Protection Act, HMDA, HOEPA, Ohio Revised Code, etc.) to all related functions of the position.
Analyze and review retail loan products (mortgage and home equity) according to the corporate compliance checklist and resolve identified exceptions.
Enlist appropriate stakeholders to provide information required to complete the mortgage loan file.
Develop, monitor and assess test plans and report for daily tasks
Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
Deliver a consistent, high level of service within our Serving More standards
Other duties as assigned