Mortgage Production Supervisor - Operations

Navy Federal•Pensacola, FL

1d•Onsite

About The Position

To provide oversight and coordination of mortgage loan production for a particular section of Mortgage Production. Conduct and coordinate training for the section staff to ensure loan application and documentation conform to loan product requirements and federal, state, local regulations, as well as NFCU and NCUA requirements. Provide oversight and coordination of mortgage loan workflow and productivity. Assist with leading section activities.

Requirements

Advanced knowledge of Navy Federal mortgage products, services, programs, policies and procedures
Working knowledge of mortgage loans (i.e.. conventional, FHA, VA loans) guidelines
Experience working in a high volume, fast paced environment
Experience in compliance analysis
Experience in leading, guiding and mentoring others
Ability to interpret and apply regulations, instructions and procedures
If selected, will be required, prior to the assumption of employment duties, to register with the Nationwide Mortgage Licensing System and Registry; includes fingerprinting and background checks
Effective skill exercising initiative and using good judgment to make sound decisions
Advanced organizational, planning and time management skills
Effective skill maintaining accuracy with attention to detail and meeting deadlines
Effective organizational, planning and time management skills
Effective verbal and written communication skills
Effective word processing and spreadsheet software skills

Nice To Haves

Working knowledge of Navy Federal products, services, programs, policies and procedures

Responsibilities

Review and evaluate mortgage loan applications to ensure viability (member' debt to income ratio and compensating factors) and compliance with Federal and Navy Federal guidelines, etc.
Review loan files for accuracy of estimated closing costs and initial loan pricing
Authorize release of the reviewed/approved loan packages and release of information to members
Provide assistance and direction on complex/unique or unusual loans
Review loan files, ensuring all supporting documents met conditional requirements according to investor and lender guidelines
Review loan files for accuracy of loan pricing, interest rate and points
Resolve escalated member issues and problems
Train team members and/or peers on functional processes and procedures
Ensure compliance with documentation and disclosure requirements
Detect errors and initiate or arrange for corrective action; ensure resolution
Identify and resolve issues with closing attorney/agent, realtor or other related party
Conduct ongoing training for team members; coach, evaluate, inform and provide corrective guidance
Work with Mortgage Trainers to receive and distribute current information regarding loan program changes, automated system changes, underwriting requirements and documentation requirements
Analyze changes in policies, procedures, and products; determine the impact on the functions of the section
Serve as team lead: Assist with section operations and oversight of staff
Compile reports and/or production statistics
Provide input for performance appraisals
Mentor and guide team members